Matthew Underwood
Senior Mortgage Loan Originator
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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9 AM to 5 PM
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9 AM to 5 PM(Open now)
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9 AM to 5 PM
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Reviews from Web
Nick and Ashley were absolutely amazing to work with! As a first time homebuyer, I wasn't sure what to expect. They walked me through every process and made sure all of my questions were answered. They even took the time to go through the entire...
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Reply from Matthew Underwood
January 29th, 2025 12:00 AM
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Ross Shapiro and his team from Planet Lending are an exceptional mortgage loan team who combines deep expertise with a genuine commitment to client care. They are always available to answer questions and makes complex processes understandable...
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Reply from Matthew Underwood
January 29th, 2025 12:00 AM
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Horrible company. I have never missed a payment or been 30 days late but they reported my credit as missing multiple payments and now my credit is tanked.The customer service rep I spoke too kept accusing me of falling behind and missing payments...
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Reply from Matthew Underwood
January 29th, 2025 12:00 AM
We take your feedback seriously. A detailed reply is being sent to the address we have for you. It's our hope that our response will settle any uncertainties.
Been paying extra into the principal for roughly a year and a half...none of that money shows on the mortage and my mortage has not moved at ALL. What are they doing with the money they are taking out of my account for a total of an extra $1000...
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Reply from Matthew Underwood
January 29th, 2025 12:00 AM
Thank you for letting us know of your concerns. Someone from Planet will reach out to you to discuss your individual situation.
Matthew Underwood has received a review with 5 star rating from Matthew W
Matthew Underwood has received a review with 5 star rating from Ryann M
Matthew Underwood has received a review with 5 star rating from Xavier B
Matthew Underwood has received a review with 5 star rating from Brittany B
Very informative
Reply from Matthew Underwood
October 5th, 2026 08:59 PM
I'm thrilled to hear that you found our discussions informative, Julian. Ensuring our clients fully understand each step of the process is vital at CrossCountry Mortgage, LLC. I appreciate your excellent rating and hope to assist you again...
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zero review. Their service is very loudly. On Jan, informed them extension payments. Paid in full Feb. They have no respect for their customer, reported to credit bureaus. First time experience. Advise me how I can cancel my mortgage with them,...
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Reply from Matthew Underwood
January 29th, 2024 12:00 AM
Thank you for taking the time to show us where we can improve our customer service. We’re very sorry that your experience did not meet your standards or our own. Would you please send your name, your phone number, and the property address to...
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
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Mortgage Loan Officer
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Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.