Matthew Underwood
Senior Mortgage Loan Originator
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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Reviews from Web
***WILL DEFINITELY WORK WITH ANDREW AGAIN - UTILIZE HIM WITH CONFIDENCE***I spoke and worked with Andrew for about 8 months before my wife n I found what we liked; so there is alot that can be said... but for the sake of a short and sweet read...
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Reply from Matthew Underwood
January 29th, 2024 12:00 AM
We appreciate you taking the time to share your experience. Your recommendation to others is a high compliment. Thank you for being a Planet customer!
Easy process and the staff was great. My only complaint was they mentioned when we refinanced they would pay our debts off, however, they sent us 20 checks that I have to mail out now. If I would have known that I would have told them to to...
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Reply from Matthew Underwood
January 29th, 2024 12:00 AM
We know you have choices, and we’re thrilled you chose us. Thank you for also sharing your concerns. We will escalate them to leadership.
Ross and his team were so east to work with, it was truly seamless. They communicated so well and we had all of our questions answered so quickly. Thank you for a great experience.
Reply from Matthew Underwood
January 29th, 2024 12:00 AM
Thank you for sharing your experience! Planet Home Lending strives to provide excellent customer service and we're happy to hear we succeeded with you. Thanks for being a Planet customer!
A wonderful experience from start to finish! The agents at PHL truly care about the financial well being of clients and it shows! I did a debt consolidation with them and it was so easy from day one. We closed in just over 3 weeks!! Thanks...
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Reply from Matthew Underwood
January 29th, 2024 12:00 AM
Meeting and exceeding your expectations is why we do what we do. Thanks so much for being a Planet Home Lending customer!
Mr. Shapiro was very helpful and very respectful on every aspect of my loan. He explained everything to me and let me know what to expect so that I was comfortable and not left wondering what was going on. I would definitely do business with...
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Great company overall made my first homebuying experience a great one. The email updates tracking where you are in the process are the best!! My loan originator, Melissa Willoby was amazing. She was very knowledgeable throughout the entire...
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Robert is the best mortgage lending officer with whom I’ve ever dealt. He explained everything until I completely understood. He is conscientious. It’s not uncommon in business to call someone and get their voice mail. But what is uncommon...
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I just closed on my refinance on the 25th of March, 2020. From my initial decision to take advantage of current rates and refinance in January, Planet Home Lending made the transaction seamless. Specifically, Rob Clute did a great job as my...
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Ross Shapiro made the process so easy. I made a phone call to him about lowering my interest rate and that is about all I had to do...everything went smoothly and quickly! I definitely recommend him and will be contacting him for any future...
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Mr. Shapiro and his team are amazing! They kept me in the loop every step of the way, answered all of my questions promptly, and Mr. Shapiro even took my calls on his cell phone after hours. I felt they all went above and beyond! I couldn't...
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
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Mortgage Loan Officer
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Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.