Luis Caicedo
Branch Manager
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Easy, straightforward
Reply from Luis Caicedo
June 24th, 2026 08:51 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
Everything was well explained and that made the loan process easier. My client was able to close on time without any delays.
I'll start by saying it has been a long time since we have gone through this process, so maybe I've just forgotten what it's like. Some of the painful parts for me:1) Freezing and unfreezing of our credit. I specifically asked if I needed to...
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Reply from Luis Caicedo
June 24th, 2026 08:51 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Great communication and easy process!
Reply from Luis Caicedo
June 24th, 2026 08:51 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Professional and efficient service.
All information given to us was very clear.
Thank you very much!
Reply from Luis Caicedo
June 24th, 2026 08:51 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Luis and his team have been always available to us and help us to understand the process with patience and professionalism.
We are very tanksful for their support.
Reply from Luis Caicedo
June 24th, 2026 08:51 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Luis was very professional and accessible.
Reply from Luis Caicedo
June 24th, 2026 08:51 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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Luis and his team did an incredible job taking care of my clients, making sure they were obtaining the best loan product for them and guiding them every step of the way.
It was a smooth process
Reply from Luis Caicedo
June 24th, 2026 08:51 PM
Thanks for the review Cory. It was a pleasure working with you and Erica
Luis kept us informed and was very knowledgeable and easy to work with.
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing