Lucy Staten
Loan Officer | NMLS# 639463
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping y... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
Very timely and explained everything
Reply from Lucy Staten
September 10th, 2026 01:43 PM
I'm pleased to know that you found the process timely and that my explanations were helpful, Alana. It's great to have been able to assist you effectively.
Lucy was pheno to work with. Communication was prompt, detailed, and any questions I had along the way were answered professsionally. Highly recommend working with her!
Reply from Lucy Staten
September 10th, 2026 01:43 PM
I'm grateful for your kind words, Michael. It's wonderful to know that you valued the prompt and detailed communication throughout the process. Thank you for recommending me!
Outstanding customer service. Very responsive to our needs
Reply from Lucy Staten
September 10th, 2026 01:42 PM
Thank you, Mark. I'm pleased to hear that you found the customer service outstanding and that I was able to respond to your needs effectively. Your kind words mean a lot to me.
I felt like Lucy was always in my corner! Personable kind, forgiving and knowledgeable!
Reply from Lucy Staten
September 10th, 2026 01:41 PM
Tanya, I'm so pleased to know you felt supported throughout the process. It's important to me to provide a personable and knowledgeable experience for my clients. Thank you for your kind words!
Everything was seamless. Communication was great and the expectation was set all the way through. I would highly reccommend.
Reply from Lucy Staten
September 10th, 2026 01:41 PM
Thank you for your kind words, Crystal. I'm pleased to hear that the process was seamless and that the communication met your expectations. Your recommendation means a lot to me!
Speed, accuracy, honesty, transparency, professionalism. The open communication is what makes me feel comfortable in the process. There is never a time where I have to wonder what is next, we are always kept in the loop with next steps.
Reply from Lucy Staten
September 10th, 2026 01:40 PM
Thank you for your generous feedback, Nicholas. I'm pleased that the open communication and transparency made you feel comfortable throughout the process. It's great to know that you always felt informed about the next steps.
We love working with Lucy! She is very knowledgeable and takes time to answer any questions we have. Lucy is always very helpful and keeps us up to date through the entire mortgage process. We appreciate all that her and her team at Fairway...
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Reply from Lucy Staten
September 10th, 2026 01:39 PM
Thank you, Kayleigh, for your kind words. I'm happy to hear that you feel well-supported and informed throughout the mortgage process. It's great to have the opportunity to assist you alongside my team at Fairway Home Mortgage.
Lucy herself
Reply from Lucy Staten
September 10th, 2026 01:38 PM
Thank you for your feedback, Jason. I'm pleased to know you had a positive experience. If there's anything else I can assist you with, feel free to reach out.
She made the home-buying process very easy and helped me get all of the documentation required.
Reply from Lucy Staten
July 24th, 2026 06:30 PM
I'm pleased to know that I could make the home-buying process easy for you, Ryan. Assisting with the documentation is part of ensuring a smooth experience. If you have any more questions or need further assistance, feel free to reach out to...
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Lucy was so on top of everything and quick to respond even after hours!
Reply from Lucy Staten
July 21st, 2026 12:32 PM
Thank you for the positive review, Nicole. It was such a pleasure to work with you.
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About
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. Fairway is a full-service mortgage lender based in Madison, Wisconsin, and Carrollton, Texas, with more than 7,900 team members and 700 branches nationwide. Fairway funded $72.5 billion in 2021. For more information, go to fairwayindependentmc.com
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Stark County Board of Realtors
- Girls on the Run Assistant Coach
- NE Ohio ALS Association Akron Walk Commitee Member 2024
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1995
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 639463
Awards
Achievements
- 5 Star DIVA 2023
Hobbies
- Kayaking, traveling and flower gardens
- Traveling
- Kayaking
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Disclaimer
Copyright©2025 Fairway Independent Mortgage Corporation. NMLS#2289 (https://nmlsconsumeraccess.org/EntityDetails.aspx/company/2289).
4750 S. Biltmore Lane, Madison, WI 53718, 1-866-912-4800. Restrictions and limitations may apply. All rights reserved. Equal Housing Opportunity.
Legal Disclosures: bit.ly/FIMCDisclosures