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Kerensa Steffens - Loan Officer in Grand Rapids, MI

Kerensa Steffens

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Loan Officer

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At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping y... Show More
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Location & Business Hours
Business Hours
Wed
24 hours
Thu
24 hours
Fri
24 hours
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Overall Ratings
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5 Star
97%
4 Star
2%
3 Star
1%
2 Star
0%
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0%
Reviews from Web
  • Reviews From Previous Organization
    T
    Theresa U
    Hamburg Twp, MI
    Posted on June 1st, 2023 11:47 AM
    Amazingly quick response! From the qual to closing. Great communication throughout!
    Reply from Kerensa Steffens
    July 18th, 2025 01:48 PM
    Helping great customers like you is why I'm in this business. Thank you so much for your business and I sincerely appreciate the kind feedback.
  • Reviews From Previous Organization
    D
    David G
    Wyoming, MI
    Posted on May 26th, 2023 02:40 PM
    Kerensa was on top of things and would communicate immediately when documents were required. She sent pleasant reminders and that is great for those of us that have so much going on and don't always remember to send requested info.
  • Reviews From Previous Organization
    J
    Jessica B
    Greenville, MI
    Posted on May 20th, 2023 01:01 PM
    They had some hiccups but were able to work through and get it done.
  • Reviews From Previous Organization
    B
    Brett C
    Wyoming, MI
    Posted on May 11th, 2023 02:44 PM
    Kerensa guided me every step of the way. If I needed to submit something, she would prompt me to do so. She would also respond at most any hour of day, and even on vacation (sorry)!
  • Reviews From Previous Organization
    B
    Brett C
    Grand Rapids, MI
    Posted on May 3rd, 2023 02:18 AM
    Kerensa was excellent!
  • Reviews From Previous Organization
    E
    Eric K
    Wyoming, MI
    Posted on April 28th, 2023 04:56 PM
    Mortgage was approved quickly and communication was excellent.
  • Reviews From Previous Organization
    N
    Nicholas M
    Wayland, MI
    Posted on April 12th, 2023 01:14 PM
    Kerensa treated my brother and I very well and it made the process very easy and comfortable.
  • Reviews From Previous Organization
    A
    Anthony N M
    Comstock Park, MI
    Posted on March 21st, 2023 11:05 AM
    Excellent experience! Very responsive, kind and helpful. Very patient and knowledgeable in explains details. Most of all, I truly believe Kerensa was working in our best interests - even by going the extra mile and getting a better rate on...
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  • Reviews From Previous Organization
    E
    Erin E C
    Grand Rapids, MI
    Posted on March 9th, 2023 05:10 PM
    Spectacular. I was a new home buyer and she made it so easy and answered all my questions very promptly.
  • Reviews From Previous Organization
    E
    Erin C
    Posted on March 9th, 2023 02:36 AM
    Spectacular, Kerensa is the best. I just purchased my first home and she was a life saver. I had so many questions and she answered so quickly and in a way I understood. She was so incredibly friendly and there through out the whole process....
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    About
    At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. Fairway is a full-service mortgage lender based in Madison, Wisconsin, and Carrollton, Texas, with more than 7,900 team members and 700 branches nationwide. Fairway funded $72.5 billion in 2021. For more information, go to fairwayindependentmc. com
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Down Payment Assistance
    Home Renovation Loan
    Mortgage Refinance
    Construction Loan
    Reverse Mortgage
    DSCR Loans
    Cash-Out Refinances
    Specialities
    FHA
    VA
    RD
    Conventional
    Rehab Loans
    MSHDA
    Conventional Loans
    FHA Loans
    View All
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    Addresses and Serving Areas

    Year Started

    2003

    Time Zone

    Central Standard Time (CST)
    Licenses
    • NMLS 209251
    Achievements
    • Top Producer the past 15 years
    Disclaimer
    Copyright©2025 Fairway Independent Mortgage Corporation. NMLS#2289 (https://nmlsconsumeraccess.org/EntityDetails.aspx/company/2289). 4750 S. Biltmore Lane, Madison, WI 53718, 1-866-912-4800. Restrictions and limitations may apply. All rights reserved. Equal Housing Opportunity. Legal Disclosures: bit.ly/FIMCDisclosures