
F
Fairway Home Mortgage, Grand Rapids, MI
Grand Rapids, MI

At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping y... Show More
Location & Business Hours
Business Hours
Wed
24 hours
Thu
24 hours
Fri
24 hours(Open now)
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Quick responses
Kindness, Transparency and promptness
Reply from Kerensa Steffens
September 4th, 2026 01:05 PM
Always a pleasure helping you two! Enjoy the home and welcome back.
Kerensa was fantastic and worked with us through the entire process, she always answered the questions we had and went above and beyond to help us finish our loan and closing on time with no issues. Would highly recommend her to anyon!
read more
Reply from Kerensa Steffens
August 6th, 2026 03:55 PM
Such a pleasure helping you both 😊
We had a rough time getting our home and coordinating with sellers among other issues but through it all Kerensa was there to answer questions promptly and professionally . She was a constant for us and we appreciate the guidance
read more
Reply from Kerensa Steffens
August 3rd, 2026 12:11 PM
I am so happy it all worked out and it was a pleasure helping you.
What made our experience great was your expertise, patience, and dedication throughout the entire process. You were always available to answer our questions, no matter how big or small, and you took the time to explain everything clearly, which...
read more
Reply from Kerensa Steffens
July 22nd, 2026 01:42 PM
Thank you for the kind words and working with you was my pleasure. Always here for you both
Willingness to help at every stage of the process. Honest and straightforward. Big thank you to Kerensa and her team.
Reply from Kerensa Steffens
July 17th, 2026 02:07 PM
It is always a pleasure helping you and your beautiful wife. Thank you for trusting me again with your home needs enjoy your new home.
Kerensa was very helpful in explaining the process and getting us the best rate we could get.
Reply from Kerensa Steffens
July 8th, 2026 04:37 PM
It was a true pleasure helping you both. I hope you enjoy your new home. Here if you need me in the future.
I can't say enough wonderful things about Kerensa K. Steffens! After going through a divorce, I never thought owning a home would be possible for me. What felt like a distant dream quickly became a reality because of Kerensa's dedication, expertise,...
read more
Her Communication is practically instantaenous -- when there were hiccups, she worked h*rd on me behalf, and as a first time home-buyer, she took time to answer my questions and make me feel comfortable.
Kerensa was very responsive and a great support while searching for homes. With little notice, she was able to provide numbers for houses prior to home tours. She was a great guide during the process, up to and including the closing. Very appreciate!...
read more
Reply from Kerensa Steffens
June 8th, 2026 01:02 PM
It was truly a pleasure! Here if you need me in the future. Enjoy your home
10 of 328
About
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. Fairway is a full-service mortgage lender based in Madison, Wisconsin, and Carrollton, Texas, with more than 7,900 team members and 700 branches nationwide. Fairway funded $72.5 billion in 2021.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Branch
Time Zone
Eastern Standard Time (EST)
Disclaimer
Copyright©2025 Fairway Independent Mortgage Corporation. NMLS#2289 (https://nmlsconsumeraccess.org/EntityDetails.aspx/company/2289).
4750 S. Biltmore Lane, Madison, WI 53718, 1-866-912-4800. Restrictions and limitations may apply. All rights reserved. Equal Housing Opportunity.
Legal Disclosures: bit.ly/FIMCDisclosures