Kelsey Acosta
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
I love working with Kelsey and her team on a transaction. She always has the loan clear to close in record time and made sure to find my client the best possible rate, even a week before closing!
Reply from Kelsey Acosta
February 15th, 2025 02:40 PM
Jordan, thank you so much for your kind words. I'm thrilled to hear that you had such a positive experience! Getting the best rate and ensuring a smooth process is always my top priority, and it’s wonderful to know that it makes a difference....
read more
Kelsey & Dan went above and beyond for us! They were easy to get in contact with and were attentive to our needs as first time homebuyers. We feel they really worked hard for us to make sure we understood all the steps of the process. They...
read more
Reply from Kelsey Acosta
February 13th, 2025 04:19 PM
Thank you so much for your kind words, Laura! I'm thrilled to hear that you had such a positive experience with us at Highlands Residential Mortgage. It was an absolute pleasure working with you and guiding you through your first homebuying...
read more
Kelsey always took the time to explain and answer any questions I had every step of the way.
Reply from Kelsey Acosta
January 9th, 2025 08:09 PM
I'm glad to hear that you felt supported and informed throughout the entire process, Bailey. Customer satisfaction is my top priority at Highlands Residential Mortgage, Ltd. and your feedback helps me ensure that I'm meeting those standards....
read more
They knew what to do even though we didnt know what to do. We changed things and they rapidly adapted to it i.e restructing closing because we paid insurance and was going to pay taxes at end of year.
Reply from Kelsey Acosta
January 4th, 2025 08:50 PM
I'm really appreciative of your kind words and the 5-star rating, Lathan! It's wonderful to hear that you were satisfied with how we navigated and adapted to the changes during the process. At Highlands Residential Mortgage, Ltd., we always...
read more
Kelsey is amazing. SHe clearly communicates and is a joy to work with
Reply from Kelsey Acosta
January 3rd, 2025 02:22 PM
Thank you so much for your wonderful review, Dominic. I'm thrilled to hear that you had a positive experience working with me at Highlands Residential Mortgage, Ltd. Your satisfaction is my top priority and I'm glad I was able to meet your...
read more
Made everything understandable and was able to answer every question we had and walked with us step by step. 10/10
Reply from Kelsey Acosta
January 2nd, 2025 03:54 PM
I appreciate your kind words and the perfect rating, Sarra! It's fantastic to hear that you found the process understandable and felt supported every step of the way. Your positive feedback is incredibly valuable to me and Highlands Residential...
read more
Kelsey and the entire team went above and beyond throughout the entire proces. From communication with myself the agent to communication with my clients we always had good understanding of what we needed and how to achieve our objective. I...
read more
Reply from Kelsey Acosta
January 2nd, 2025 01:17 PM
I'm absolutely thrilled to hear such positive feedback, Casey! I'm glad that you found our communication and service up to the mark. It was a pleasure working with you and helping you achieve your objectives. Your recommendation is greatly...
read more
always been able to talk to somebody when I had questions and and had good answers. Dan was also good part of what we did.
Reply from Kelsey Acosta
November 26th, 2024 02:54 PM
I'm so glad to hear that you had a positive experience with our services, Randall. It's always our goal to make sure every client feels listened to and their questions are thoroughly answered. I'll definitely pass your kind words along to Dan...
read more
Kelsey is wonderful as always! Proactive, communicative, knowledagable, and great to work with.
Reply from Kelsey Acosta
November 23rd, 2024 02:32 PM
Thank you, Emily, for your kind words and the perfect rating! I'm thrilled to hear that you found my services proactive and communicative. It's always my goal to provide a knowledgeable and pleasurable experience for my clients. I look forward...
read more
Kelsey and the entire the team are responsive, professional, and informative. as a first time homebuyer I felt that I was in great hands!
Reply from Kelsey Acosta
November 22nd, 2024 01:28 PM
Hi Wesley, Thanks so much for the 5-star review! I'm thrilled to hear that you had a positive experience with me and the rest of our team at Highlands Residential Mortgage, Ltd. It's always our goal to make the home buying process as smooth...
read more
41–50 of 65
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1774334
Disclaimer
