Kelsey Acosta
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Reviews from Web
Great communication and very helpful in helping navigate my first time buyer questions
Reply from Kelsey Acosta
November 14th, 2025 03:19 PM
I'm glad to know that you found the communication helpful, Emily. Navigating the process as a first-time buyer can be overwhelming, so it's great to hear that I could assist with your questions. If you have any more inquiries or need further...
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Kelsey and her team were fantastic! They made the process really easy and kept us in the loop with any changes. Kelsey was super acessible when we had any questions and that was greatly appreciated!
Reply from Kelsey Acosta
November 3rd, 2025 05:27 PM
I'm pleased to know that the process felt easy and transparent for you, Rhette. Being accessible for any questions is a priority, and I'm glad it was helpful. If you have any more questions or need further assistance, please feel free to reach...
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Kelsey and her team we great to work with! They were professonal communicative during the whole process and went above and beyond to apply pressure to parties when we had important deadlines to hit
Reply from Kelsey Acosta
October 27th, 2025 01:11 PM
I appreciate your feedback, Adam. It's important to me to maintain clear communication and keep things moving smoothly, especially when deadlines are tight. I'm glad to hear that my team and I could support you effectively throughout the process....
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I know when I send my clients to Kelsey, they are going to receive 5 star service, communication, and guidance!
Reply from Kelsey Acosta
October 17th, 2025 02:33 PM
I appreciate your confidence in sending your clients my way, Blake. Providing top-notch service and guidance is always my goal, and I'm pleased to see that reflected in their experiences. If there's anything more I can do to support you or...
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The step by step walkthrough and explanation on the next/remaining steps. The videos are also a nice quick way to educate!
Reply from Kelsey Acosta
October 16th, 2025 07:36 PM
I'm glad the step-by-step walkthrough and video resources made the process more accessible, Daniel. It's important to me that everything is clearly understood each step of the way. If there's anything else you'd like to discuss or any questions...
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Kelsey did a great job of managing our mortgage for purchasing our new home. She was very responsive and addressed all of our questions quickly and made sure that we understood all of the answers. I would recommend her to anybody looking for...
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Reply from Kelsey Acosta
October 16th, 2025 02:30 PM
It's good to hear that you found my assistance with your mortgage process beneficial, Steven. Ensuring that your questions were addressed promptly and clearly is a priority for me. Thank you for your kind recommendation. If there's anything...
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professional. Efficient. Gracious. Great communicator. A+ Work.
Reply from Kelsey Acosta
October 15th, 2025 03:34 PM
Nina, thank you for your kind words. I'm pleased that you found my communication and efficiency helpful. It's important to me that the service you receive is both professional and supportive. If you have any more questions or need assistance,...
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Communication and explanation of documents
Reply from Kelsey Acosta
September 25th, 2025 01:59 PM
I'm glad to know that the communication and explanation of documents were helpful for you, Andrew. Ensuring clarity throughout the process is something I prioritize. If you have any more questions or require further assistance, please don't...
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Kelsey was very helpful and easy to work with.
Reply from Kelsey Acosta
September 25th, 2025 12:01 PM
I'm pleased to hear that you found working with me helpful and straightforward, Jimmy. My goal is always to make the process as smooth as possible for you. If you have any more questions or need assistance in the future, feel free to get in...
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Communication and thoroughness throughout the entire transaction!
Reply from Kelsey Acosta
September 11th, 2025 01:35 PM
It's great to know that you appreciated the communication and thoroughness during the transaction, Paul. These are important aspects of my approach, and I'm glad they met your expectations. If there's anything more I can assist you with or...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1774334
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