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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Everyone was informative and responded to any questions we had promptly.
Reply from Kelly Durnell, Ruoff Mortgage
July 10th, 2025 12:13 PM
It was our pleasure to help you through this process! Thank YOU for everything!
From the very beginning of my home buying process, Kelly took the time to talk me through each step. She made me feel confident and well informed all the way to closing. I would recommend her to family and friends!
Reply from Kelly Durnell, Ruoff Mortgage
July 8th, 2025 03:46 PM
You knew what you wanted and you went for it! Thank you for being so on top of everything for us-it was smooth because of YOU! A first home is so exciting!
Kelly is so appreciated! She helped and guided us through any questions or concerns we had. The transaction was honest and smooth. Thank you for all of your help!
Reply from Owner
July 7th, 2025 12:22 PM
I enjoyed you guys! Can't wait for you to get into your new home and tell me how much you love it!
Kelly is so appreciated! She helped and guided us through any questions or concerns we had. The transaction was honest and smooth. Thank you for all of your help!
Reply from Kelly Durnell, Ruoff Mortgage
July 7th, 2025 12:23 PM
I'm love that you guys got a great new home! Thank YOU for everything!
Kelly was so delightful to work with! She was kind, helpful, and efficient. She was so easy to work with and helped us with every step along the way. Highly recommend!
Reply from Owner
July 7th, 2025 12:24 PM
Thank you for your loyalty, it means so much to me. I am always so happy to help you both!
Kelly was so delightful to work with! She was kind, helpful, and efficient. She was so easy to work with and helped us with every step along the way. Highly recommend!
Reply from Kelly Durnell, Ruoff Mortgage
June 6th, 2025 07:04 PM
You have a beautiful new home! Welcome back to the city! I appreciate your kindness~
Kelly was amazing! She made our home buying process a breeze from start to finish! We definitely hit the loan officer lottery with her, and we can't thank her enough for all of her help during the loan process! 10 out of 10 experience!
Reply from Owner
June 6th, 2025 07:06 PM
So proud of everything you did to get into your new home! Your words are too kind...
Kelly was amazing! She made our home buying process a breeze from start to finish! We definitely hit the loan officer lottery with her and we can't thank her enough for all of her help during the loan process! 10 out of 10 experience!
Reply from Kelly Durnell, Ruoff Mortgage
June 6th, 2025 07:06 PM
So proud of everything you did to get into your new home! Your words are too kind...
Great communication and always had our interés first .
Reply from Kelly Durnell
June 6th, 2025 07:07 PM
You worked hard getting a home for your family...I respect that, Juan! Congratulations!
Amount of attention and willingness to help no matter the time.
Reply from Kelly Durnell
June 6th, 2025 07:08 PM
Oh, my goodness, Jeremiah! Welcome. Our city is lucky to have you and your family!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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