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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Jerry C
Reply from Owner
June 6th, 2025 07:11 PM
You have the perfect house for your family. You didn't stop until you found it~~ Thank you for your loyalty, it means so much to me.
Kelly is the most sincere, knowledgeable and honest mortgage officer I have ever worked with I wouldn't use nor suggest anyone else! She is thE best, I am glad we crossed paths years ago!
Thank You Kelly!
Reply from Kelly Durnell
June 3rd, 2025 07:21 PM
I'm thrilled to hear about your positive experience, Misty. It has been wonderful working with you, and I truly appreciate your kind words and trust. Thank you for your continued support!
Kelly was excellent to work with and she was very communicative. I talked to a few loan officers and Kelly was the best by far.
Reply from Kelly Durnell, Ruoff Mortgage
May 16th, 2025 01:34 PM
We enjoyed working for you guys! Your house is a perfect place to start! You are going to make it great! Thanks for everything, Isaac~
Very efficient and positive and professional attitude towards everyone involved.
Reply from Kelly Durnell, Ruoff Mortgage
May 8th, 2025 06:53 PM
You have a great new home; we wanted it for you just as much as you did! Thank you for your kind words!
Kelly did an amazing job keeping my wife and i up to date on us on the status of our loan as well as explaining to us the process of the loan. as well as being imcredibly quick to process our paperwork .
Reply from Kelly Durnell
May 8th, 2025 06:55 PM
Thank you, Sir! I love that you had a good experience here at Ruoff.. That is exactly what we wanted for you guys! Go, Love your home!!!
great communication with first time homebuyers
Reply from Kelly Durnell, Ruoff Mortgage
May 1st, 2025 11:57 AM
Congratulations on your new home, Emily! We loved working with you guys!
Kelly was very quick to respond and extremely knowledgeable! Helped us so much through our first homebuying experience, and we would definitely use her again!
Reply from Kelly Durnell, Ruoff Mortgage
April 29th, 2025 05:57 PM
Thank you for your kind words, Nathan~ We appreciated your prompt attention every time we needed something. You made it easy for us! Congratulations on your new home!
Kelly was awesome! Very helpful and made the process so much less stressful!
Reply from Kelly Durnell
April 25th, 2025 03:36 PM
I'm thrilled to hear that I could make the process less stressful for you. It was a pleasure assisting you, and I appreciate your kind words.
Everyone was so friendly and made me feel relaxed during the entire process! It meant the world to me that Kelly was present on the day of closing to hit the finish line with me!! I couldn't have asked for a better experience!!
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Reply from Kelly Durnell, Ruoff Mortgage
April 11th, 2025 07:07 PM
DeNisha! I would not have missed your closing! Thank you for allowing me to be a part of your big day and the mortgage process. I love that you got the home of your dreams!
Very kind and helpfu!
Reply from Kelly Durnell, Ruoff Mortgage
April 8th, 2025 11:46 AM
I'm glad to hear that you found my assistance kind and helpful. It was a pleasure working with you, and I appreciate you~
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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