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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Kelly was fantastic to work with. It was stressful but she kept us calm and informed.
Reply from Kelly Durnell, Ruoff Mortgage
October 20th, 2025 06:18 PM
I love your new home! I would do, "stressful" with you again 100 times!
Kelly was amazing She was very patient and helpful
Reply from Kelly Durnell, Ruoff Mortgage
October 20th, 2025 12:14 PM
Thank you, Larry! Time to move! You have a beautiful new home!
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Jason C
Reply from Owner
October 13th, 2025 11:03 AM
Thank you, Jason! Enjoy your new home~
fast communicamotion and easy steps through the entire process. I have no complaints
Reply from Kelly Durnell, Ruoff Mortgage
October 13th, 2025 11:02 AM
Thank you, Jason! Enjoy your new home, you deserve it!
I wish we were told about different documents we needed sooner then we needed them for example needing to be removed as an authorized user on a credit card probably should have been mentioned towards the start of the whole process and not towards...
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Reply from Kelly Durnell, Ruoff Mortgage
November 19th, 2025 05:43 PM
Congratulations on your new home, Khuyler! Thank you for your patience, I know your home was worth it!
Ot was very easy working with Kelly.
Reply from Kelly Durnell, Ruoff Mortgage
September 5th, 2025 01:25 PM
Thank you, Ann! You made it easy for us as well! Love your home!
Communciation
Reply from Kelly Durnell, Ruoff Mortgage
August 29th, 2025 03:20 PM
We were happy to help! Love your new home~
Kelly had Quick responses and made the whole process easy
Reply from Kelly Durnell, Ruoff Mortgage
August 18th, 2025 05:41 PM
I'm so jealous of your new backyard! You worked hard to get your new home for your family, Congratulations!
Kelly was available to answer questions as often as I had them (which was quite often!) . Being a first time homeowner I didnt understand many of the steps or what things meant and she was available and willing to walk me through each step...
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Reply from Owner
August 11th, 2025 12:28 PM
I loved your questions! EVERY ONE OF THEM! You always made it fun.. Thanks to your hard work, you guys have the home you were meant to live in! Congratulations~
Kelly was available to answer questions as often as I had them (which was quite often!) . Being a first time homeowner I didnt understand many of the steps or what things meant and she was available and willing to walk me through each step...
read more
Reply from Kelly Durnell
August 18th, 2025 05:42 PM
Thank you, Kristan~
LOVE YOUR HOME!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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