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Kelly Durnell, Ruoff Mortgage - Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS# 141868 in Fort Wayne, IN
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Kelly Durnell, Ruoff Mortgage

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Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

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Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
  • Encompass
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    Tasha A C
    Fort Wayne, IN
    Posted on October 20th, 2025 03:13 PM
    Kelly was fantastic to work with. It was stressful but she kept us calm and informed.
    Reply from Kelly Durnell, Ruoff Mortgage
    October 20th, 2025 06:18 PM
    I love your new home! I would do, "stressful" with you again 100 times!
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    Larry M
    Fort Wayne, IN
    Posted on October 19th, 2025 07:08 PM
    Kelly was amazing She was very patient and helpful
    Reply from Kelly Durnell, Ruoff Mortgage
    October 20th, 2025 12:14 PM
    Thank you, Larry! Time to move! You have a beautiful new home!
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    Jason C
    Posted on October 12th, 2025 05:42 PM
    Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Jason C
    Reply from Owner
    October 13th, 2025 11:03 AM
    Thank you, Jason! Enjoy your new home~
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    Jason C
    Decatur, IN
    Posted on October 12th, 2025 05:42 PM
    fast communicamotion and easy steps through the entire process. I have no complaints
    Reply from Kelly Durnell, Ruoff Mortgage
    October 13th, 2025 11:02 AM
    Thank you, Jason! Enjoy your new home, you deserve it!
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    Khuyler S
    Waterloo, IN
    Posted on October 10th, 2025 03:08 PM
    I wish we were told about different documents we needed sooner then we needed them for example needing to be removed as an authorized user on a credit card probably should have been mentioned towards the start of the whole process and not towards...
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    Reply from Kelly Durnell, Ruoff Mortgage
    November 19th, 2025 05:43 PM
    Congratulations on your new home, Khuyler! Thank you for your patience, I know your home was worth it!
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    Ann M A
    San Pierre, IN
    Posted on September 4th, 2025 09:58 PM
    Ot was very easy working with Kelly.
    Reply from Kelly Durnell, Ruoff Mortgage
    September 5th, 2025 01:25 PM
    Thank you, Ann! You made it easy for us as well! Love your home!
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    Elizabeth C
    Fort Wayne, IN
    Posted on August 29th, 2025 03:08 PM
    Communciation
    Reply from Kelly Durnell, Ruoff Mortgage
    August 29th, 2025 03:20 PM
    We were happy to help! Love your new home~
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    Ryan J H
    Fort Wayne, IN
    Posted on August 18th, 2025 05:15 PM
    Kelly had Quick responses and made the whole process easy
    Reply from Kelly Durnell, Ruoff Mortgage
    August 18th, 2025 05:41 PM
    I'm so jealous of your new backyard! You worked hard to get your new home for your family, Congratulations!
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    Kristan C
    Posted on August 10th, 2025 05:56 PM
    Kelly was available to answer questions as often as I had them (which was quite often!) . Being a first time homeowner I didnt understand many of the steps or what things meant and she was available and willing to walk me through each step...
    read more
    Reply from Owner
    August 11th, 2025 12:28 PM
    I loved your questions! EVERY ONE OF THEM! You always made it fun.. Thanks to your hard work, you guys have the home you were meant to live in! Congratulations~
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    Kristan R C
    Fort Wayne, IN
    Posted on August 10th, 2025 05:55 PM
    Kelly was available to answer questions as often as I had them (which was quite often!) . Being a first time homeowner I didnt understand many of the steps or what things meant and she was available and willing to walk me through each step...
    read more
    Reply from Kelly Durnell
    August 18th, 2025 05:42 PM
    Thank you, Kristan~ LOVE YOUR HOME!
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    About
    Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    Conventional
    FHA
    VA
    USDA
    Indiana Housing
    Doctor's Only
    Jumbo
    Refinancing-Rate and Term
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    Positions
    • Ruoff Mortgage Company - Mortgage Loan Officer
      Nov 22, 2017 - Current
    Memberships
    • NMLS Member
    Addresses and Serving Areas

    Year Started

    1991

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 191243
    • OH - MLO-OH.191243
    Achievements
    • Rising Star 2023
    • President's Club 2020
    • President's Club 2021
    • View All
    Hobbies
    • Attending sporting events
    • Watching sports of any kind!
    • Renovating distressed homes.
    • View All
    Disclaimer
    Equal Housing Lender
    Ruoff Mortgage Company, Inc. is an Equal Housing Lender
    Ruoff Mortgage Company, Inc. | NMLS ID #141868
    1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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