Kelly Durnell, Ruoff Mortgage's Cover Image
Kelly Durnell, Ruoff Mortgage - Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS# 141868 in Fort Wayne, IN
Top 5%

Kelly Durnell, Ruoff Mortgage

ClaimedPro

Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Company Logo
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Company Logo
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
  • Encompass
    A
    Andrew J F
    Poneto, IN
    Posted on December 13th, 2025 05:49 PM
    They made the whole process easy and enjoyable!
    Reply from Kelly Durnell, Ruoff Mortgage
    December 15th, 2025 11:59 AM
    What a journey! In the end you have the best home for you guys... It always works out. Congratulations on becoming a homeowner!
  • Encompass
    K
    Kalub J H
    Roanoke, IN
    Posted on November 29th, 2025 05:08 PM
    Qeettyuiiooppuighj
    Reply from Kelly Durnell, Ruoff Mortgage
    December 1st, 2025 04:31 PM
    Enjoy your new home!
  • Encompass
    M
    Mark S O
    Fort Wayne, IN
    Posted on November 18th, 2025 09:01 PM
    Kelly kept me in the loop and was very pleasant to work with.
    Reply from Kelly Durnell, Ruoff Mortgage
    November 19th, 2025 11:44 AM
    Welcome back to the city! Your home is lovely~
  • Encompass
    T
    Taylor R M
    Fort Wayne, IN
    Posted on November 3rd, 2025 01:01 AM
    Easy to work with, explain the process every step of the way
    Reply from Kelly Durnell, Ruoff Mortgage
    November 5th, 2025 11:59 AM
    Taylor!! You have a wonderful home! Congratulations to you!
  • Encompass
    V
    Vincent W
    Fort Wayne, IN
    Posted on November 1st, 2025 05:55 AM
    transparency with communication and answering any questions I had!
    Reply from Kelly Durnell, Ruoff Mortgage
    November 5th, 2025 12:01 PM
    Thank you! Congratulations on your new home, Vince! You were great to work with~
  • Encompass
    N
    Nancy A M
    Ossian, IN
    Posted on October 31st, 2025 03:51 PM
    I really liked the Butler app keeping me informed on my progress. I enjoyed having Kelly as my loan official she was great with informing me of things I had no idea about. I feel lucky to have her on my side. Even at closing she was there....
    read more
    Reply from Kelly Durnell, Ruoff Mortgage
    November 5th, 2025 12:43 PM
    Thanks so much for your kind comments, Nancy~ My heart is happy to know that you were so pleased!
  • google
    O
    Olivia H
    Posted on October 28th, 2025 02:35 PM
    Kelly was super helpful and always ready to answer our questions (and we had many, as first-time homebuyers). She made a stressful process easier and simple. We’re glad we had Kelly there to guide us!
    Reply from Owner
    October 29th, 2025 06:01 PM
    You had great questions! I was always happy to answer~ Congratulations on your new home, it was an honor to work with you!
  • google
    K
    Ken C
    Posted on October 21st, 2025 10:43 PM
    Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Ken C
    Reply from Owner
    October 22nd, 2025 11:03 AM
    I'm glad we worked together! You have a super nice home!
  • Encompass
    K
    Kenneth J C
    Fort Wayne, IN
    Posted on October 21st, 2025 10:42 PM
    Kelly was on top of everything and did an outstanding job I would highly recommend her
    Reply from Kelly Durnell, Ruoff Mortgage
    October 22nd, 2025 11:05 AM
    Thank you, Kenny~ The three of us worked hard together! You have a super new home!
  • Encompass
    O
    Olivia L H
    Fort Wayne, IN
    Posted on October 21st, 2025 03:26 PM
    Kelly was always quick to answer our questions, no matter what. She helped make this process for us, as first-time homebuyers, quick and painless.
    Reply from Kelly Durnell, Ruoff Mortgage
    October 21st, 2025 08:08 PM
    I enjoyed you guys, I am so happy that you chose me to take this first time journey with you!
  • 5160 of 211
    About
    Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    Conventional
    FHA
    VA
    USDA
    Indiana Housing
    Doctor's Only
    Jumbo
    Refinancing-Rate and Term
    View All
    What is the Search Rank Score®?
    Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
    Positions
    • Ruoff Mortgage Company - Mortgage Loan Officer
      Nov 22, 2017 - Current
    Memberships
    • NMLS Member
    Addresses and Serving Areas

    Year Started

    1991

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 191243
    • OH - MLO-OH.191243
    Achievements
    • Rising Star 2023
    • President's Club 2020
    • President's Club 2021
    • View All
    Hobbies
    • Attending sporting events
    • Watching sports of any kind!
    • Renovating distressed homes.
    • View All
    Disclaimer
    Equal Housing Lender
    Ruoff Mortgage Company, Inc. is an Equal Housing Lender
    Ruoff Mortgage Company, Inc. | NMLS ID #141868
    1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
    ©2025 All Rights Reserved

    NMLS CONSUMER ACCESS

    Licensing | Privacy | Contact Us