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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
They made the whole process easy and enjoyable!
Reply from Kelly Durnell, Ruoff Mortgage
December 15th, 2025 11:59 AM
What a journey! In the end you have the best home for you guys... It always works out. Congratulations on becoming a homeowner!
Qeettyuiiooppuighj
Reply from Kelly Durnell, Ruoff Mortgage
December 1st, 2025 04:31 PM
Enjoy your new home!
Kelly kept me in the loop and was very pleasant to work with.
Reply from Kelly Durnell, Ruoff Mortgage
November 19th, 2025 11:44 AM
Welcome back to the city! Your home is lovely~
Easy to work with, explain the process every step of the way
Reply from Kelly Durnell, Ruoff Mortgage
November 5th, 2025 11:59 AM
Taylor!! You have a wonderful home! Congratulations to you!
transparency with communication and answering any questions I had!
Reply from Kelly Durnell, Ruoff Mortgage
November 5th, 2025 12:01 PM
Thank you! Congratulations on your new home, Vince! You were great to work with~
I really liked the Butler app keeping me informed on my progress. I enjoyed having Kelly as my loan official she was great with informing me of things I had no idea about. I feel lucky to have her on my side. Even at closing she was there....
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Reply from Kelly Durnell, Ruoff Mortgage
November 5th, 2025 12:43 PM
Thanks so much for your kind comments, Nancy~ My heart is happy to know that you were so pleased!
Kelly was super helpful and always ready to answer our questions (and we had many, as first-time homebuyers). She made a stressful process easier and simple. We’re glad we had Kelly there to guide us!
Reply from Owner
October 29th, 2025 06:01 PM
You had great questions! I was always happy to answer~ Congratulations on your new home, it was an honor to work with you!
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Ken C
Reply from Owner
October 22nd, 2025 11:03 AM
I'm glad we worked together! You have a super nice home!
Kelly was on top of everything and did an outstanding job I would highly recommend her
Reply from Kelly Durnell, Ruoff Mortgage
October 22nd, 2025 11:05 AM
Thank you, Kenny~ The three of us worked hard together! You have a super new home!
Kelly was always quick to answer our questions, no matter what. She helped make this process for us, as first-time homebuyers, quick and painless.
Reply from Kelly Durnell, Ruoff Mortgage
October 21st, 2025 08:08 PM
I enjoyed you guys, I am so happy that you chose me to take this first time journey with you!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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