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Kelly Durnell, Ruoff Mortgage

Name: Ruoff Mortgage Company
Address: 1110 East Dupont Road, Fort Wayne, Indiana, 46825
Telephone: +1-260-437-5417
Rating: 4.95

Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Ruoff Mortgage - North Fort Wayne

4.95

(211)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 437-5417

Fort Wayne, IN

https://www.ruoff.com/KellyDurnell

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.95

(211)

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Experience.com

4.94

(165)

Google

5.0

(46)

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Kelley did a great job of explaining everything that was going on. As a first time home buyer everything was overwhelming at first but kelley did a great job of explaining everything that was going on.

Reply from Kelly Durnell | NMLS# 191243 | Ruof...

August 8th, 2023 08:31 PM

Thank you, Austin! It was my pleasure..

Kelly was amazing throughout the whole process from start to finish. She was always friendly, personable, professional and prompt making the process very easy for us.

Reply from Kelly Durnell | NMLS# 191243 | Ruof...

July 24th, 2023 03:36 PM

RAY!!!!!!! Thanks more than a million for your kind words.. I have always enjoyed working with you! You made it easy for me, if only more clients were like you~~~

Kelly was super friendly and always went out of her way to help. This made home buying an awesome experience!

Reply from Kelly Durnell

July 11th, 2023 11:50 AM

Thank you, John! You made it easy! I appreciate you taking the time to respond to this survey, I know you must be busy getting settled in! I will always be here to help you!

The underwriting dept is way entirely to picky and wouldn't take the facts for what they were. Made the whole process frustrating and prolonged the whole process. I wouldn't been applying for a laloan if I didn't need one for exactly what I...

Reply from Kelly Durnell

July 11th, 2023 11:58 AM

Thank you, Sir! You are spot on, on your evaluation, I appreciate you taking a moment to express your thoughts.. It was not easy, but we made it! TOGETHER! I always learn from every mortgage application, yes, even after all of these years......

Everything went well! We love Kelly! She has done 3 loans for us!

Reply from Kelly Durnell

July 11th, 2023 12:00 PM

GIRL~~~~~ Thank you, Thank you!! I am glad that we reconnected to do this for you! The best part of this is that you are in your family home, renovated for your lifestyle! Heartwarming.....if you ask me... :)

I needed a 2 week close and Kelly moved so fast to make this happen. Everything was thoroughly explained and made super easy. The digital signing was great!

Reply from Kelly Durnell

June 30th, 2023 11:53 AM

Adam! Thank for responding to the survey! We were a good team and YOU made this happen! I know you will love your new home.. Thank you for all of your help..

Always easy to work with and made the process of buying our home so smooth and simple!

Reply from Kelly Durnell

June 30th, 2023 11:55 AM

Hey Emily~ Checking in! Hope you guys are doing well! Great house, right!? Thank you, again, for your loyalty, it means so much to me..

Kelly took more time than anyone else to explain to me my different options and what they meant!! She answered her phone whenever I needed her. She is extremely helpful and super kind. I would recommend her a million times over again!!

Reply from Owner

April 4th, 2024 03:54 PM

I really hope you love your home!

Kelly is a wonderful person felt like family!! In the future I will recommend Ruoff because of people like Kelly. Thanks you Kelly!

Reply from Allen Johnson

May 24th, 2023 01:45 PM

Thank you for taking the time to provide us with your feedback. We are so glad to hear that you had a positive experience with Kelly. She is a valued member of our team and we are proud to have her working with us. We are always striving to...

Everything went great! Very professional and very efficient process.

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About

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Conventional

FHA

USDA

Indiana Housing

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