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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Business Hours
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9 AM to 5 PM
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
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Reviews from Web
Kelly was wonderful to work with! She made our entire loan process super easy to understand and really worked with us to make sure we were able to buy the house of our dreams! You can tell she truly cares about the clients she is helping!
Reply from Kelly Durnell, Ruoff Mortgage
May 28th, 2024 11:39 AM
Thank you so much for your kind words, Nathan. I'm thrilled to hear that you found the loan process easy to understand and that I could help make your dream home a reality! It was a pleasure to work with you~
Excellent customer service
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
April 16th, 2024 02:12 PM
Jamie!! Thank you, thank you! You have a wonderful home, I am so happy for you guys!
Loved working with Kelly & Karen!
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
April 4th, 2024 03:41 PM
We were thrilled to help you guys find your very first home!
Kelly has always been extremely great to work with. Took care of us well and was always very responsive to any questions or concerns that we had.
Reply from Owner
July 13th, 2024 08:35 AM
Thank you so much for your kind words, Logan. Thank you for trusting me with your mortgage needs and for taking the time to leave such a generous review. It was a pleasure working with you guys!!
Kelly and her team were incredibly responsive and kind. We feel lucky to have been able to work with them.
Reply from Kelly Durnell
April 2nd, 2024 12:33 PM
Thank you, Thank you! We were a good team altogether! I was so happy that YOU needed another bathroom! Your new home is incredible! I am so happy for you guys!
We had the opportunity to work with Kelly for the second time and we couldn't ask for a better experience either time. Kelly is responsive, kind, compassionate, and thorough. Kelly and her team are so friendly and make the mortgage process...
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Reply from Owner
April 4th, 2024 03:46 PM
Thank you so much, Shelby, for the stellar 5-star review. I'm truly pleased to hear that you had a positive experience working with us for the second time! I know you said it may be awhile but...looking forward to assisting you again in the...
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Kelly is extremely responsive and made the home buying process so easy! Couldn't recommend her enough!
Reply from Owner
April 4th, 2024 03:47 PM
I, so enjoyed working with you! I know you will love your new home!!
Kelly is the best of the best! She was extremely responsive, kind, knowledgeable, and made the entire home buying process easy. We knew we could count on Kelly to make sure we were on track and did everything correctly! We loved working with...
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Reply from Kelly Durnell | NMLS# 191243 | Ruof...
April 4th, 2024 03:49 PM
You are the BEST! Thank you for working with me and Ruoff! You have a wonderful home! Enjoy~
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Blake V
Reply from Owner
April 4th, 2024 03:49 PM
Thanks so much, Blake! It took awhile to find that special home, but I think you did it! Many blessings to you guys!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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