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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
From start to finish we had a wonderful experience. Kelly took care of us and helped us every step of the way in purchasing our first home.
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
December 19th, 2023 01:43 PM
I'm thrilled to hear you had such a positive experience, Tabitha! Your feedback made my day. It was a pleasure assisting you throughout your home buying journey. I strive to provide the best service and it's rewarding to know it made a difference...
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Everything was great, thank you.
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
January 31st, 2024 03:33 PM
Thanks a million, Chris!
Communication was terrific!
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
November 27th, 2023 12:31 PM
I'm thrilled to hear you had a positive experience with our communication, Miranda! It's always our goal to provide exceptional service at Ruoff Mortgage. Thank you for taking the time to leave a review and for the great rating~ Kelly Durnell...
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Great experience thanks again!
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
October 30th, 2023 12:29 PM
I'm thrilled to hear about your positive experience, Ashley! At Ruoff Mortgage, we always strive to provide the highest level of service and support to our clients. Thank you for your five-star review and the generous feedback. It was a pleasure...
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Nothing major
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
March 18th, 2024 06:37 PM
Hi Kase! Thank you for the scores on the Ruoff Survey! I hope you are loving your home~
Kelly was amazing!!!
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
October 16th, 2023 10:54 AM
Oh, NO, YOU were amazing! Thanks so much for your kind comment, I appreciate it!
Always prompt responses
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
April 4th, 2024 03:50 PM
Hey Lauren~ I hope you are enjoying your new home!
I love how amazing communications were and was glad to always be in kept in the loop
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
October 3rd, 2023 01:12 PM
Thank you, Mar Mar! We became a pretty good team... I wouldn't have wanted to do it this way with anyone other than YOU!
Super great communication! Always friendly
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
April 4th, 2024 03:51 PM
Hi Katie~ It has been a few months! I hope you still love your new home~
Kelly did an amazing job! I am a first-time home buyer and I didn't know a lot or understood much about this process. She explained everything very well and was great at communicating with me!
Reply from Kelly Durnell | NMLS# 191243 | Ruof...
August 21st, 2023 12:25 PM
Thank you, Kyra! I enjoyed our journey..in the end you got a great home! I am so happy for you!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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