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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM
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closed
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Reviews from Web
remarkable people! We put $180,000 down and got a mortgage for $65,000. It only took less than two months! We were so very grateful thanks to Ruoff and Kelly!
Reply from Kelly Durnell, Ruoff Mortgage
January 29th, 2025 08:52 PM
Yes, Ralph, it was a fast two weeks! I enjoyed working for your property to become part of your portfolio! Thank you!
Kelly really brought a personal connection to the process. we had two other companies over the last yr and kelly was the right fit for us. Great experience
Reply from Kelly Durnell, Ruoff Mortgage
January 20th, 2025 03:13 PM
Sam, I thoroughly enjoyed the process with you guys! Can't wait to see how your family flourishes in making this house a home!
Kelly was incredible. She has become a friend to us. Working on a level of care to build a relationship with us made this experience memorable.
Reply from Owner
January 13th, 2025 01:09 PM
Right back at you, Melissa! I enjoyed every moment....even the extra week! Your new home will help you grow in ways you never thought possible, I am happy to have been a part of that!
Kelly was incredible. She has become a friend to us. Working on a level of care to build a relationship with us made this experience memorable.
Reply from Kelly Durnell, Ruoff Mortgage
January 13th, 2025 01:10 PM
Thank you for being such a fun client! I enjoyed you guys so much. You have a beautiful home! Your antiques will be displayed beautifully!
The professionalism, patience, and knowledge of Kelly Durnell made our experience in purchasing a new home so easy. We did not have to worry about unexpected financial burdens. Every step in the process was explained. Great job Kelly Durnell....
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Reply from Kelly Durnell
January 13th, 2025 01:12 PM
What kind words, thank you, Rachel. Your home purchase was a journey...we made it! No, you made it! In the end, you got the best house.. it makes us understand the journey a little bit better!
Always happy to answer all our questions.
Reply from Kelly Durnell, Ruoff Mortgage
January 13th, 2025 01:16 PM
I was always happy to answer your questions! YOU guys were the best to work with~ I couldn't have asked for better clients! You got the home you deserved..the best one of all!
Kelly helped me every step of the way and I'll be going to her with any questions I have! Would definitely recommend
Reply from Kelly Durnell
January 13th, 2025 01:17 PM
Talk about a client on a mission! You made the process so easy for us! We thank you for that! Enjoy your new home..
Kelly and her team were so patient and kind and extremely helpful from beginning to end! They answered all my questions and worked with me as I was trying to get so much information to them for closing. I never felt confused or nervous that...
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Reply from Owner
January 13th, 2025 01:21 PM
Libni, Libni! WOW! YOU are a homeowner! I can't tell you how happy I was to see you get your keys! I will always be here to help you!
The communication was phenomena!! anytime had answers or needed help getting things together for closing I always had an answer from Kelly's team. Kelly and her team were so patient as I as I got back to them with things that needed completed....
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Reply from Kelly Durnell, Ruoff Mortgage
January 13th, 2025 01:23 PM
My team, were so thrilled that you became a homeowner with their help! I'm glad you felt at ease.. They are the best out there and I am glad that you got to be a part of that!
Kelly was absolutely amazing and did everything she could to help me get my home! I could not have been happier with my experience working with her!
Reply from Kelly Durnell, Ruoff Mortgage
December 27th, 2024 08:42 PM
Thank you, Ryan but you were the real star of this show! You knew what you wanted, and you went after it and the result is, a perfect home for you! Congratulations to you!!!!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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