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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Very streamlined
Reply from Kelly Durnell
April 8th, 2025 11:49 AM
It was my pleasure to work with both of you, again!
the relationship between loan officer and buyer, exceeded our expectations! We could not of ask for a better experience! Thank you Kelly!
Reply from Kelly Durnell, Ruoff Mortgage
March 19th, 2025 03:48 PM
Thanks so much! Your first home is beautiful! You will have many happy years there!
Excellent servuce
Reply from Kelly Durnell, Ruoff Mortgage
March 19th, 2025 01:31 PM
Thank you, Mike! We appreciate you guys!
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Quinn S
Reply from Owner
March 10th, 2025 11:29 AM
Thank you, Quinn! I appreciate you!
Keeping in contact
Reply from Kelly Durnell, Ruoff Mortgage
March 10th, 2025 11:30 AM
You are the best!
Kelly was very patient when working with us and finding the best fit and type of mortgage loan for us. For being a first time home buye, a lot was confusing to us and she explained and guided us perfectly throughout the whole process. We greatly...
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Reply from Kelly Durnell, Ruoff Mortgage
March 7th, 2025 06:46 PM
Thank you for choosing me! My team enjoyed working with you guys, knowing that you were getting a super nice home for your family was a big plus for us! Congratulations!
Kelly was very patient with us as we were going through our first experience buying a house. She helped us find the loan that was right for us and our needs. Thank You!
Reply from Kelly Durnell, Ruoff Mortgage
March 5th, 2025 06:07 PM
Thanks for all of your help! You have a wonderful home~ I'm happy for you guys!
I had a lot of questions and Kelly answered all of them. She addressed all of my concerns promptly. I appreciated her help through this process!
Reply from Kelly Durnell
March 1st, 2025 06:02 PM
Thank you so much, Sara! I'm really glad I could help and that you felt supported throughout the process. I know how important it is to have your questions answered and concerns addressed, especially when dealing with something as significant...
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Kelly answered anything and everything I threw at her, right away and made the whole process seamless! Ruoff was very quick throughout the process, I was even able to move my closing date up a week.
Reply from Owner
March 5th, 2025 06:09 PM
You are the Best! I hope your home is everything that you wanted!!!
Kelly answered anything and everything I threw at her, right away and made the whole process seamless! Ruoff was very quick throughout the process, I was even able to move my closing date up a week.
Reply from Kelly Durnell, Ruoff Mortgage
February 19th, 2025 06:09 PM
Andrew, you were the greatest first time buyer! We couldn't have moved your closing up without your help~ Thanks for choosing Ruoff for your lending partner, we know you had many lender choices!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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