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Kelly Durnell, Ruoff Mortgage - Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS# 141868 in Fort Wayne, IN
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Kelly Durnell, Ruoff Mortgage

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Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

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Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
  • Encompass
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    Todd T W
    Fort Wayne, IN
    Posted on April 1st, 2025 03:04 PM
    Very streamlined
    Reply from Kelly Durnell
    April 8th, 2025 11:49 AM
    It was my pleasure to work with both of you, again!
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    Christopher R
    Fort Wayne, IN
    Posted on March 19th, 2025 03:41 PM
    the relationship between loan officer and buyer, exceeded our expectations! We could not of ask for a better experience! Thank you Kelly!
    Reply from Kelly Durnell, Ruoff Mortgage
    March 19th, 2025 03:48 PM
    Thanks so much! Your first home is beautiful! You will have many happy years there!
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    Michael A F
    Ossian, IN
    Posted on March 19th, 2025 01:13 AM
    Excellent servuce
    Reply from Kelly Durnell, Ruoff Mortgage
    March 19th, 2025 01:31 PM
    Thank you, Mike! We appreciate you guys!
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    Quinn S
    Posted on March 9th, 2025 07:35 PM
    Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Quinn S
    Reply from Owner
    March 10th, 2025 11:29 AM
    Thank you, Quinn! I appreciate you!
  • Encompass
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    Quinn D S
    Berne, IN
    Posted on March 9th, 2025 07:34 PM
    Keeping in contact
    Reply from Kelly Durnell, Ruoff Mortgage
    March 10th, 2025 11:30 AM
    You are the best!
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    Mikaela A
    Harlan, IN
    Posted on March 7th, 2025 04:08 PM
    Kelly was very patient when working with us and finding the best fit and type of mortgage loan for us. For being a first time home buye, a lot was confusing to us and she explained and guided us perfectly throughout the whole process. We greatly...
    read more
    Reply from Kelly Durnell, Ruoff Mortgage
    March 7th, 2025 06:46 PM
    Thank you for choosing me! My team enjoyed working with you guys, knowing that you were getting a super nice home for your family was a big plus for us! Congratulations!
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    Dakota A
    Harlan, IN
    Posted on March 5th, 2025 05:38 PM
    Kelly was very patient with us as we were going through our first experience buying a house. She helped us find the loan that was right for us and our needs. Thank You!
    Reply from Kelly Durnell, Ruoff Mortgage
    March 5th, 2025 06:07 PM
    Thanks for all of your help! You have a wonderful home~ I'm happy for you guys!
  • Encompass
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    Sara B
    Fort Wayne, IN
    Posted on February 19th, 2025 05:59 PM
    I had a lot of questions and Kelly answered all of them. She addressed all of my concerns promptly. I appreciated her help through this process!
    Reply from Kelly Durnell
    March 1st, 2025 06:02 PM
    Thank you so much, Sara! I'm really glad I could help and that you felt supported throughout the process. I know how important it is to have your questions answered and concerns addressed, especially when dealing with something as significant...
    read more
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    Prindle.
    Posted on February 19th, 2025 02:00 PM
    Kelly answered anything and everything I threw at her, right away and made the whole process seamless! Ruoff was very quick throughout the process, I was even able to move my closing date up a week.
    Reply from Owner
    March 5th, 2025 06:09 PM
    You are the Best! I hope your home is everything that you wanted!!!
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    Andrew J P
    Pierceton, IN
    Posted on February 19th, 2025 02:00 PM
    Kelly answered anything and everything I threw at her, right away and made the whole process seamless! Ruoff was very quick throughout the process, I was even able to move my closing date up a week.
    Reply from Kelly Durnell, Ruoff Mortgage
    February 19th, 2025 06:09 PM
    Andrew, you were the greatest first time buyer! We couldn't have moved your closing up without your help~ Thanks for choosing Ruoff for your lending partner, we know you had many lender choices!
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    About
    Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    Conventional
    FHA
    VA
    USDA
    Indiana Housing
    Doctor's Only
    Jumbo
    Refinancing-Rate and Term
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    Positions
    • Ruoff Mortgage Company - Mortgage Loan Officer
      Nov 22, 2017 - Current
    Memberships
    • NMLS Member
    Addresses and Serving Areas

    Year Started

    1991

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 191243
    • OH - MLO-OH.191243
    Achievements
    • Rising Star 2023
    • President's Club 2020
    • President's Club 2021
    • View All
    Hobbies
    • Attending sporting events
    • Watching sports of any kind!
    • Renovating distressed homes.
    • View All
    Disclaimer
    Equal Housing Lender
    Ruoff Mortgage Company, Inc. is an Equal Housing Lender
    Ruoff Mortgage Company, Inc. | NMLS ID #141868
    1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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