Top 5%
Guild Mortgage - Katie Gerken
Senior Loan Officer | NMLS# 1462615
With more than 20 years of mortgage lending experience, Katie Gerken is known across Arizona for exceptional service, clear communication, and trusted guidance. Since starting her career in 2005, she has helped hundreds of buyers confidentl... Show More
Location & Business Hours
Business Hours
Sat
closed
Sun
closed
Mon
8 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Guild and Katie specifically are amazing. Zero stress, super efficient, and positive. If you like hard things to be easy, I recommend Katie and her team.
Reply from Owner
May 26th, 2026 05:46 PM
I'm grateful for your positive feedback, Jesse. It's appreciated to hear that you found the process stress-free and efficient. I appreciate your recommendation and am glad my team and I could make things easier for you. Thank you for choosing...
read more
Katie was/is amazing. From start to finish the process was stress free.
Reply from Guild Mortgage - Katie Gerken
May 25th, 2026 06:11 PM
Jesse, I'm glad to hear that the process was stress-free for you. Your kind words mean a lot to me, and I'm grateful for the opportunity to assist you from start to finish. Thank you for taking the time to share your experience.
Communicated well
Reply from Guild Mortgage - Katie Gerken
May 25th, 2026 03:28 PM
I'm glad to hear that communication went well, Jill. If there's anything more I can assist you with, please feel free to let me know.
There is nothing Katie and her team could have done to make this process easier. The process was stress-free and Katie made it fun and exciting. When our first offer didn't get accepted, Katie was encouraging and helped us feel even more confident...
read more
Reply from Guild Mortgage - Katie Gerken
May 23rd, 2026 04:58 PM
Heather, I'm so pleased to hear that you found the process stress-free and enjoyable. It's great to know that my encouragement helped boost your confidence during your home buying journey. Thank you for recommending me and my team at Guild...
read more
Guild Mortgage - Katie Gerken has received a review with 5 star rating from Elizabeth F
Reply from Owner
May 23rd, 2026 12:39 AM
Thank you soooo much for the review! Congratulations! So happy for you
Katie was incredibly sweet and on top of it. She kept me in the loop always and fought to get me the best interest rate possible. She was very understanding this was my first time buying a house and made sure things were clear cut and that...
read more
Reply from Guild Mortgage - Katie Gerken
May 23rd, 2026 12:31 AM
Elizabeth, I'm grateful for your kind words. It's great to hear that I could help make your first home-buying experience clear and supportive. I'm pleased that you felt informed and confident with the interest rate and throughout the process....
read more
This home buying process was made extremely smooth because of Katie Gerken’s excellence in customer service and speed. Katie was extremely attentive and helped walk us through the sell and purchase of the next home. This purchase process was...
read more
Reply from Guild Mortgage - Katie Gerken
May 21st, 2026 05:49 PM
I'm grateful for your kind words, Josh. It's great to hear that the home buying process was smooth and that my attentiveness made a difference for you. I'm pleased to know you're considering referring friends in the future; it means a lot to...
read more
Katie was extremely personable and made me as a first time homebuyer feel comfortable with the process. She was very clear about every step and what was needed from me along the way. Katie was phenomenal to work with.
read more
Reply from Guild Mortgage - Katie Gerken
May 19th, 2026 05:34 PM
I'm grateful for your kind words, Celia. It's appreciated to hear that I could help make your first home-buying experience comfortable and clear. I'm pleased that you found the process easy to understand, and it was a pleasure working with...
read more
Improve communication with both sides of the transaction ie lime reachung out to let them know appraisal came in at value, letting them know that transaction had clear to close etc..
Reply from Guild Mortgage - Katie Gerken
May 21st, 2026 05:45 PM
I appreciate your feedback, Mark. I understand the importance of clear communication in keeping all parties (including agent on the seller side) informed throughout the transaction. I'll take your comments to heart and work on improving this...
read more
Katie and her team made this big purchase feel possible, and overall I had a really smooth experience. I shopped around quite a bit, and Katie beat the others on rate early, before anyone else really challenged it. That gave me a lot of confidence...
read more
Reply from Guild Mortgage - Katie Gerken
May 16th, 2026 12:14 AM
I'm grateful for your positive feedback, Julian. It's appreciated to hear that you felt confident and supported throughout the process with my team and me. I'm pleased that we could offer a competitive rate early on, helping you feel secure...
read more
31–40 of 278
About
With more than 20 years of mortgage lending experience, Katie Gerken is known across Arizona for exceptional service, clear communication, and trusted guidance. Since starting her career in 2005, she has helped hundreds of buyers confidently purchase or refinance homes. Katie believes informed clients make better decisions, so she takes time to explain every step and ensure a smooth experience from application to closing. Her personalized approach, attention to detail, and responsiveness have earned lasting trust. A member of Homes for Heroes, she helps community professionals save on homeownership. Based in Scottsdale, Katie is passionate about helping families achieve their homeownership goals. Oh, and ask her about her chickens...
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Construction Loan
Bridge Loans
Fixed Rate Mortgages
Specialities
Home Finance
Down Payment Assistance
Home Equity Line of Credit
Reverse Mortgage
First Time Homebuyer
Jumbo Financing
Refinance
Bridge Loan
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- Top Producer
- Community and Leadership
- First Time Homebuyer Education
View All
Time Zone
Pacific Standard Time (PST)
Awards
Disclaimer
I am authorized to do business in the state of Arizona. AZ BK#0018883; AZ BKBR# 0124830; AZ LO Lic.# 936056; NMLS ID: 1462615; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.