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Guild Mortgage - Katie Gerken
Senior Loan Officer | NMLS# 1462615
With more than 20 years of mortgage lending experience, Katie Gerken is known across Arizona for exceptional service, clear communication, and trusted guidance. Since starting her career in 2005, she has helped hundreds of buyers confidentl... Show More
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8 AM to 5 PM
Fri
8 AM to 5 PM
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closed
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Reviews from Web
In this time of our lives, it is SO difficult to find anyone who provides customer service, much less, superior customer service, Katie Gerken provided that "breath of fresh air". I am the type that needs to be very clear on all aspects of...
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Reply from Guild Mortgage - Katie Gerken
September 9th, 2026 03:44 PM
Kathy, I appreciate your thoughtful review. I'm glad I could provide the clarity and support you needed for your transaction. It's rewarding to hear that my efforts helped make a difference for you. Thank you for your recommendation!
Regarding the level of communication experienced with the mortgage team recently. I've noted a distinct reduction in proactive engagement and contact which has, on occasion, presented challenges. This contrasts with my positive experience during...
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Reply from Guild Mortgage - Katie Gerken
September 9th, 2026 01:56 PM
Thank you for sharing your feedback, Chelsea. I appreciate your insights on our communication, and I'm sorry to hear that it hasn't met your expectations recently. Please reach out to me directly so we can discuss how to improve the consistency...
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Katie was a great person to work with! Never seen someone so dedicated to getting things done. I would highly recommend her is you need anything for a mortgage.
Reply from Guild Mortgage - Katie Gerken
September 8th, 2026 07:17 PM
I'm grateful for your recommendation, Bobby. It's wonderful to hear that my dedication made a positive impact on your experience. If you ever need assistance in the future, I'm here to help.
Katie was amazing! She understood that things were busy and tried her bet to have everything to me do when I had time I could review the paperwork. She was quick to jump on a call to help explain things and was amazing and helping me understand...
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Reply from Katie Gerken
September 1st, 2026 04:32 PM
Thank you, Kenzie, for your kind words. I'm glad I could accommodate your busy schedule and help explain the process to you. It was great working with you at Guild Mortgage.
Katie and her team were so very helpful were able to answer and explain any questions we had. They all made the whole process of purchasing a home so easy for us. We will definitely recommend Katie and hee team to anyone looking to purchase...
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Reply from Guild Mortgage - Katie Gerken
August 21st, 2026 08:41 PM
I'm grateful for your kind words, Lisa. It's wonderful to know that my team and I could make the home-buying process easy for you. Thank you for your recommendation!
This was our 2nd home purchase, it was easier, faster, and we were way more informed about everything involved. We would 100% recommend Guild Mortgage to anyone we know looking to purchase a property. Katie is a huge asset to the company so...
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Reply from Katie Gerken
August 21st, 2026 08:44 PM
I'm grateful for your high recommendation, Lee. It's nice to hear that your second home purchase went smoothly and that you felt informed throughout the process. I truly appreciate your kind words and support!
Guild Mortgage - Katie Gerken has received a review with 5 star rating from Martin C
Reply from Owner
August 5th, 2026 04:24 PM
Thank you for the great rating, Martin. I appreciate your support and am here for any future needs you may have.
Katie Gerken kept me informed throughout the process she is great.
Reply from Guild Mortgage - Katie Gerken
July 29th, 2026 07:14 PM
Thank you for your kind words, Martin. I'm glad to hear that you felt well-informed throughout the process. Your feedback is greatly appreciated, and I'm here if you need any further assistance.
I was always asking questions and Katie and everyone connected to the process was so willing to help. both my loans for 323 and 11975 were in an llc and i am receiving help to place them back into the llc with mtr trust as the member. Thats...
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Reply from Guild Mortgage - Katie Gerken
July 29th, 2026 07:15 PM
I'm grateful for your positive feedback, Mary. It's good to know that I, along with the team, could assist you with your questions and help manage your loans effectively. Supporting you in transitioning your loans back into the LLC and Trust...
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Katie was amazing! She was referred to me by a friend who used her in the past on a home purchase. Katie is knowledgeable and so friendly and down to earth, but she also fought to get me the best deal possible for my situation. Highly recommend...
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Reply from Guild Mortgage - Katie Gerken
June 17th, 2026 06:38 PM
I'm grateful for your kind words, Bridget. It's wonderful to hear that you felt supported and that I could help secure the best deal for your situation. Your recommendation means a lot to me and my team at Guild Mortgage. If you ever need further...
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About
With more than 20 years of mortgage lending experience, Katie Gerken is known across Arizona for exceptional service, clear communication, and trusted guidance. Since starting her career in 2005, she has helped hundreds of buyers confidently purchase or refinance homes. Katie believes informed clients make better decisions, so she takes time to explain every step and ensure a smooth experience from application to closing. Her personalized approach, attention to detail, and responsiveness have earned lasting trust. A member of Homes for Heroes, she helps community professionals save on homeownership. Based in Scottsdale, Katie is passionate about helping families achieve their homeownership goals. Oh, and ask her about her chickens...
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Construction Loan
Bridge Loans
Fixed Rate Mortgages
Specialities
Home Finance
Down Payment Assistance
Home Equity Line of Credit
Reverse Mortgage
First Time Homebuyer
Jumbo Financing
Refinance
Bridge Loan
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Memberships
- Top Producer
- Community and Leadership
- First Time Homebuyer Education
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Time Zone
Pacific Standard Time (PST)
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Disclaimer
I am authorized to do business in the state of Arizona. AZ BK#0018883; AZ BKBR# 0124830; AZ LO Lic.# 936056; NMLS ID: 1462615; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.