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Guild Mortgage - Katie Gerken
Senior Loan Officer | NMLS# 1462615
With more than 20 years of mortgage lending experience, Katie Gerken is known across Arizona for exceptional service, clear communication, and trusted guidance. Since starting her career in 2005, she has helped hundreds of buyers confidentl... Show More
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Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
Katie has a great combination of professionalism and friendliness. She was great to work with.
Reply from Guild Mortgage - Katie Gerken
September 28th, 2026 06:19 PM
I'm grateful for your kind words, John. It's wonderful to hear that you found my professionalism and friendliness valuable during your experience. Congratulations!
I had a great experience working with Katie, Dan, and Guild Mortgage. I would recommend them to anyone. Thank you, team, for your awesomeness!!
Reply from Guild Mortgage - Katie Gerken
September 28th, 2026 06:17 PM
I'm pleased to hear you had a great experience, Kim. Thank you for recommending me, Dan, and the team! Your kind words mean a lot to us!
I had the best Experience working with Katie and your mortgage company. Everyone was excellent and communication and customer service.
Reply from Guild Mortgage - Katie Gerken
September 23rd, 2026 04:35 PM
I'm happy to hear you had such a positive experience with me and the team, Patricia. Your feedback about our communication and customer service is greatly appreciated.
Katie and her held our hands from beginning to end of this process. Katie made herself available to us if and when we had any questions. She finds solutions to all my worrie an dconcerns. I wasn't stressed at all through the whole thing thank...
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Reply from Guild Mortgage - Katie Gerken
September 18th, 2026 07:51 PM
I'm so pleased to hear that you felt supported throughout the process, Bridget. It's great to know that my team could help ease your worries and provide the solutions you needed. Thank you for your kind words!
We had a great experience working with Katie! She was professional, helpful, and made the entire loan process smooth and easy. She was always available to answer our questions and kept us informed every step of the way. We truly appreciate...
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Reply from Katie Gerken
September 18th, 2026 07:53 PM
I'm glad to hear that you had a positive experience, Jake. It was my pleasure to assist you through the loan process and ensure it went smoothly. We strive to provide professional and reliable service, and I'm pleased I could meet your expectations....
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Katie was on top of everything from start to finish. As first time buyers we had a lot of questions and she never made us feel silly for asking.
Reply from Katie Gerken
September 18th, 2026 07:54 PM
Thank you for your thoughtful review, Stacie. I'm happy I could assist you with your questions as first-time buyers and ensure you felt comfortable throughout the process. It was a pleasure working with you!
Katie did an amazing job throughout the entire transaction. As the Realtor, I really appreciated how easy she was to work with and how responsive she was whenever we had questions. She kept everyone informed and was consistently ahead of schedule....
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Reply from Owner
September 15th, 2026 02:45 AM
Thank you so much for such a thoughtful review. This truly means a lot to me. There’s nothing better than working alongside a Realtor who understands that a great transaction takes communication, teamwork, and everyone working toward the same...
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Katie was fantastic to work with! She got me pre-approved when no other lender could get it done, and she stayed ahead of schedule throughout the entire process. My loan closed a week early, and she was about two weeks ahead of schedule along...
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Reply from Guild Mortgage - Katie Gerken
September 15th, 2026 02:13 AM
I'm grateful for your kind words, Dougl. It's wonderful to hear that I could assist in making your home buying process smooth and stress-free. Being able to get you pre-approved and ahead of schedule was a priority, and I'm pleased it worked...
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In this time of our lives, it is SO difficult to find anyone who provides customer service, much less, superior customer service, Katie Gerken provided that "breath of fresh air". I am the type that needs to be very clear on all aspects of...
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Reply from Guild Mortgage - Katie Gerken
September 9th, 2026 03:44 PM
Kathy, I appreciate your thoughtful review. I'm glad I could provide the clarity and support you needed for your transaction. It's rewarding to hear that my efforts helped make a difference for you. Thank you for your recommendation!
Regarding the level of communication experienced with the mortgage team recently. I've noted a distinct reduction in proactive engagement and contact which has, on occasion, presented challenges. This contrasts with my positive experience during...
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Reply from Guild Mortgage - Katie Gerken
September 9th, 2026 01:56 PM
Thank you for sharing your feedback, Chelsea. I appreciate your insights on our communication, and I'm sorry to hear that it hasn't met your expectations recently. Please reach out to me directly so we can discuss how to improve the consistency...
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About
With more than 20 years of mortgage lending experience, Katie Gerken is known across Arizona for exceptional service, clear communication, and trusted guidance. Since starting her career in 2005, she has helped hundreds of buyers confidently purchase or refinance homes. Katie believes informed clients make better decisions, so she takes time to explain every step and ensure a smooth experience from application to closing. Her personalized approach, attention to detail, and responsiveness have earned lasting trust. A member of Homes for Heroes, she helps community professionals save on homeownership. Based in Scottsdale, Katie is passionate about helping families achieve their homeownership goals. Oh, and ask her about her chickens...
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Construction Loan
Bridge Loans
Fixed Rate Mortgages
Specialities
Home Finance
Down Payment Assistance
Home Equity Line of Credit
Reverse Mortgage
First Time Homebuyer
Jumbo Financing
Refinance
Bridge Loan
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Memberships
- Top Producer
- Community and Leadership
- First Time Homebuyer Education
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Time Zone
Pacific Standard Time (PST)
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Disclaimer
I am authorized to do business in the state of Arizona. AZ BK#0018883; AZ BKBR# 0124830; AZ LO Lic.# 936056; NMLS ID: 1462615; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.