Top 5%
Justin Phillips, Ruoff Mortgage
Senior Loan Officer | NMLS# 1067984 | Ruoff Mortga...
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and ... Show More
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9 AM to 5 PM
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closed
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closed
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Reviews from Web
The communication and quick response.
Reply from Justin Phillips, Ruoff Mortgage
November 10th, 2025 04:24 PM
Thanks, Brenda! Hope all goes well with your move!
Anytime I had questions they were answered quickly and clearly if I was confused on anything a broken down explanation was given I was a first time home buyer and had lots of questions and things I didnt know and at no point was I made to feel...
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Reply from Justin Phillips, Ruoff Mortgage
November 9th, 2025 12:37 PM
Thank you, Danielle! Happy we were able to make it work for you. Looking forward to hearing from you in the future. Good luck with the move!! :)
Excellent service
Reply from Justin Phillips, Ruoff Mortgage
November 5th, 2025 12:40 PM
Thanks, Aidan! Hope everything goes well with the move!!
The communication was excellent and I felt well informed as a first time homeowner.
Reply from Justin Phillips, Ruoff Mortgage
October 28th, 2025 05:13 PM
Thanks, Chloe! Hope everything goes well with the move in. Looking forward to hearing from you in the future!
things couldnt have went better
Reply from Justin Phillips, Ruoff Mortgage
October 22nd, 2025 05:41 PM
Thanks Mary! It was a pleasure, and looking forward to hear from you and Gary in the future.
Justin's positive attitude and responsiveness made this an excellent experience.
Reply from Justin Phillips, Ruoff Mortgage
October 22nd, 2025 03:21 PM
Thanks, Greg! It was a pleasure working with you. Looking forward to hearing from you in the future. Wishing you the best with your future endeavors.
Justin was very professional yet friendly. He truly made the whole process smooth when it could have otherwise been stressful. I would definitely refer Justin to anyone I know needing a mortgage loan!
Reply from Justin Phillips, Ruoff Mortgage
October 21st, 2025 03:16 PM
Thank you!! It was a pleasure getting to know the both of you, and looking forward to hearing from the both of you in the future. Best of luck with your move to Indiana!
Justin Phillips, Ruoff Mortgage has received a review with 5 star rating from Zane S
Reply from Owner
November 10th, 2025 04:24 PM
Thanks, Zane! Hope all is well your way!!
Justin made the whole experience go very smooth, he made sure i understood everything and guided me through step by step, the whole experience was made out to be so easy simply because he helped explain and guid me through it, I would recommend...
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Reply from Justin Phillips
October 28th, 2025 07:34 PM
It's great to hear that you felt the process was smooth and well-explained. Ensuring clarity and providing step-by-step guidance is key for me, so I'm pleased this helped your experience. Your recommendation means a lot, and if you need further...
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Justin was the BEST!!!
Reply from Owner
November 10th, 2025 04:25 PM
Thanks, Anna! :)
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About
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
FHA
VA
USDA
Excellent Customer Service
Conventional, FHA, VA, USDA, IHCDA Programs, Down Payment Assistance, Jumbo
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Positions
- Ruoff Mortgage - Senior Loan Officer Nov 1st, 2020 - Current
Memberships
- Muncie Sports Commission Board Member
- MEIAR
- Board Member Muncie Sports Comission
Addresses and Serving Areas
Primary Serving Area
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1067984
Awards
Hobbies
- Fishing
- Golfing
- Strength Training
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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