Top 5%
Justin Phillips, Ruoff Mortgage
Senior Loan Officer | NMLS# 1067984 | Ruoff Mortga...
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and ... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Justin Phillips, Ruoff Mortgage has received a review with 5 star rating from Lisa C
Reply from Owner
August 11th, 2025 01:32 PM
Lisa, I'm grateful to hear that you had a positive experience. It was a pleasure working with you on your home financing journey. If there's anything else I can assist you with in the future, please don't hesitate to reach out. Thank you for...
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Comminicated very well throughout the whole process and gave step step directions
Reply from Justin Phillips, Ruoff Mortgage
July 7th, 2025 04:56 PM
I'm glad to hear that the communication and step-by-step guidance met your expectations throughout the process. It was a pleasure assisting you, and I appreciate your feedback.
Justin was knowledgeable, and timely with responses, that's all I can really ask.
Reply from Justin Phillips, Ruoff Mortgage
July 1st, 2025 10:57 PM
I'm pleased to know that you found my knowledge and responsiveness to be helpful. It was a pleasure assisting you, and I appreciate your feedback. If you have any more questions or help, please feel free to reach out anytime!
Justin advocated for us on everything. Was so easy to work with and willing to answer all of our questions .
An excellent person to help with a first one home buyer!
Reply from Justin Phillips, Ruoff Mortgage
July 1st, 2025 04:02 PM
I'm thrilled to hear that you found the process smooth and that I could answer all your questions, Emily. It was a pleasure helping you with your first home purchase. Thank you for your kind words and for choosing Ruoff Mortgage.
Justin was extremely helpful to us as first time home buyers. He answered all our questions and went above and beyond to get us everything in a timely manner. We will recommend him to anyone who needs a loan company
Reply from Owner
June 18th, 2025 08:00 PM
I'm thrilled to hear that your first-time home buying experience was positive. It was a pleasure assisting you, and I appreciate your willingness to recommend my services. If you have any future questions or needs, please feel free to reach...
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Didn't talk down to us considering we came into the process with very little knowledge
Reply from Justin Phillips, Ruoff Mortgage
June 18th, 2025 08:01 PM
I'm glad to hear that you felt respected and well-informed throughout the process. It was my pleasure to assist you, and I appreciate your kind words. If you have any more questions in the future, please don't hesitate to reach out.
Justin was amazing and so helpful
Reply from Owner
June 18th, 2025 08:03 PM
I'm thrilled to hear that you found my assistance helpful, Cami. It was a pleasure working with you, and I'm glad I could contribute positively to your experience. Thank you for your kind words!
Justin worked very hard to save my offer on the house when the other mortgage fell through
Reply from Justin Phillips, Ruoff Mortgage
June 18th, 2025 08:03 PM
I'm glad to hear that I could assist in saving your offer on the house. It was a pleasure working with you, and I appreciate your trust in Ruoff Mortgage. If you need any further assistance, feel free to reach out.
Justin made this whole process very painless and easy to understand. I don't think it could have went any better. I look forward to future communication with Justin
Reply from Justin Phillips, Ruoff Mortgage
June 9th, 2025 01:12 PM
I'm thrilled to hear that the process was painless and easy to understand, Steven. It was a pleasure assisting you, and I look forward to our future communications. Thank you for your feedback!
Justin Phillips went above & beyond for us on loan. He had answers to our questions before we even asked. I wouldn't want to work with anyone else!! Thanks again Justin
Reply from Owner
June 9th, 2025 01:12 PM
I'm thrilled to hear that I could exceed your expectations and provide the support you needed throughout your loan process. It was a pleasure working with you, and I appreciate your kind words. Thank you for your trust in me at Ruoff Mortgage!...
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About
Additional Licenses: NMLS# 1067984.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
FHA
VA
USDA
Excellent Customer Service
Conventional, FHA, VA, USDA, IHCDA Programs, Down Payment Assistance, Jumbo
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Positions
- Ruoff Mortgage - Senior Loan Officer Nov 1st, 2020 - Current
Memberships
- Muncie Sports Commission Board Member
- MEIAR
- Board Member Muncie Sports Comission
Addresses and Serving Areas
Primary Serving Area
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1067984
Awards
Hobbies
- Fishing
- Golfing
- Strength Training
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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