Joy Puckett
Loan Officer | NMLS # 1604641
The guidance of a trustworthy and experienced mortgage professional can simplify any home financing experience. RW Towne Mortgage has a wealth of knowledge and resources to assist you in finding the best loan to meet your individual home b... Show More
Location & Business Hours
Business Hours
Tues
24 hours
Wed
24 hours
Thu
24 hours
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Working with Joy Puckett at RW Towne was an absolute pleasure from start to finish. Her professionalism, responsiveness, and genuine care for her clients truly set her apart. Joy guided me through every step of the loan process with clarity...
read more
Reply from Joy Puckett
May 2nd, 2025 10:42 PM
Bill K. Thank you so much for your kind words and generous review. I truly appreciate you taking the time to share your experience. It was an absolute pleasure working with you on your VA refinance, and I'm so glad it as smooth and stress free(as...
read more
Joy was absolutely amazing—professional, knowledgeable, and incredibly helpful throughout the entire process. She made everything easy to understand and went above and beyond to ensure I felt supported every step of the way. I couldn’t have...
read more
Reply from Joy Puckett
April 29th, 2025 12:59 PM
Aaron, thank you so much for your kind words and review. It was a pleasure working with you and getting you and your family into your new home with a VA mortgage. I am so grateful for the trust you placed in me throughout the process. Wishing...
read more
The application process was easy and Joy kept us informed every step of the way. I especially liked being able to upload the required documents to the portal as well as reviewing and e-signing the documents.
read more
Reply from Joy Puckett
April 18th, 2025 12:44 PM
HI Matt, I'm happy to hear that you found the application process for your FHA loan easy and appreciated the convenience of our document portal. Keeping you informed every step of the way is a priority, and I'm glad it made a positive difference...
read more
Joy was super helpful running numbers and providing options . She was quick to respond and provided helpful information on different loan options
Reply from Joy Puckett
January 7th, 2025 06:37 PM
HI Jess, It was my pleasure to work with you on your VA purchase! I am always just a phone call away for any questions you may have. If I can be of assistance to anyone you may know that's getting ready to purchase, please do not hesitate to...
read more
Thank you for making it easy! Low stress!
Reply from Joy Puckett
November 21st, 2024 04:14 PM
Dana, thank you for a 5 star review! It was my pleasure working with you on your conventional loan! If I can help with anything, please do not hesitate to reach out, I'm always just a phone call away. If you know anyone that may benefit from...
read more
Joy answered all my questions and communicated about each step of the process! I was able to talk to her any time during the day, as she made herself available to help me!
Reply from Joy Puckett
October 31st, 2024 02:19 PM
I'm so glad to hear that you had a positive experience, Nickesha! It was my pleasure to be available and assist you throughout each step of your first time home buyer loan process. Your satisfaction is my priority, and I'm delighted to know...
read more
10/10!
Reply from Owner
January 9th, 2026 11:10 AM
Thank you, Wayne! I am always here for your mortgage needs!
Very friendly, my wife and I felt like she genuinely cared about our wants and needs.
Reply from Joy Puckett
September 30th, 2024 04:15 PM
Hi Wayne and Morgan, I hope things are going well in your new home. It was my pleasure to assist you with your VA home loan. I wish you all the best and I am only a phone call away for you or anyone you may know that could use my services....
read more
Thank you Joy for hanging in there with us and ALWAYS making yourself available for our questions etc.! We appreciate you and your down to earth and knowledgeable manner!
Reply from Joy Puckett
September 30th, 2024 04:17 PM
Tricia, Thank you to you and Mark for hanging in there with RW Towne and myself and for allowing us the opportunity to serve you and help you all get into your new home. If you need anything, I am only a phone call a way. If you know anyone...
read more
very informative and communicative - and VERY knowledgeable. Made closing easy!
Reply from Joy Puckett
September 27th, 2024 02:25 PM
Hi Mark, thank you for taking time to leave such a great review. I appreciate the opportunity to work on the new construction with you and Tricia. I hope you all have the best time in your new home. I am always just a phone call away for you...
read more
21–30 of 139
About
The guidance of a trustworthy and experienced mortgage professional can simplify any home financing experience. RW Towne Mortgage has a wealth of knowledge and resources to assist you in finding the best loan to meet your individual home buying needs. We pride ourselves in providing excellent customer service and establishing long lasting customer relationships.
As an experienced lender, Joy Puckett is available to guide you through the home financing process. Whether you are purchasing your first home, an investment home, refinancing or just need mortgage advice, Joy Puckett can help
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First time homebuyer programs, VA, FHA, Conventional Loan programs. 203K renovation loans
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Positions
- RW Towne Mortgage - Mortgage Loan OfficerFeb 15th, 2017 - Current
Memberships
- REIN, WAAR
- VPAR
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2017
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 1604641
Achievements
- Xinnix Certified Originator
Hobbies
- I enjoy gardening, quilting, sewing and reading occasionally
- Gardening, Quilting, Reading, Crafting and baking
- Ceramics, sewing
Disclaimer
RW Towne Mortgage. NMLS 1611080. Equal Housing Lender.
RW Towne Mortgage is your hometown mortgage company. RW Towne Mortgage is dedicated to providing the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.
Being a hometown lender means fast approval and a team of mortgage professionals who are committed to you. RW Towne Mortgage loan officers live in your communities and know the area.
This message is intended only for specified recipients. If you are not the intended recipient you are notified that disclosing, copying, distributing, or taking any action in reliance on the contents of this information is strictly prohibited. This communication represents the originator's personal views, which may not reflect those of TowneBank. The sender believes that this e-mail, including attachments, does not contain a virus, worm, trojan horse, or other malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. If you received this email in error, please immediately notify the sender.