Joy Puckett
Loan Officer | NMLS # 1604641
The guidance of a trustworthy and experienced mortgage professional can simplify any home financing experience. RW Towne Mortgage has a wealth of knowledge and resources to assist you in finding the best loan to meet your individual home b...... Show More
Location & Business Hours
Business Hours
Thu
24 hours
Fri
24 hours
Sat
24 hours
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Joy demonstrated a proactive approach by making herself available to understand my needs and striving to accommodate them while helping me stay aligned with my goals. She addressed all my questions thoroughly and ensured I had a clear understanding...
read more
Reply from Owner
May 22nd, 2026 02:58 PM
Thank you Christi! It was such a pleasure assisting you with your mortgage!
Joy demonstrated a proactive approach by making herself available to understand my needs and striving to accommodate them while helping me stay aligned with my goals. She addressed all my questions thoroughly and ensured I had a clear understanding...
read more
Reply from Joy Puckett
May 27th, 2026 02:08 PM
Thank you for your kind review. We're committed to being your lifelong reliable source for mortgage solutions.
Easy communication and smooth sailing experience
Reply from Joy Puckett
May 11th, 2026 12:22 PM
Thank you for sharing your positive experience. We're honored to be your trusted mortgage advisors.
Joy is the best! Plain and simple no other way to put it!
Reply from Owner
February 27th, 2026 02:08 PM
Thank you, Phillip! It was pleasure being your mortgage lender!
Joy is the best!
Reply from Joy Puckett
February 27th, 2026 02:00 PM
Hi Phillip, it was a pleasure to work with you to obtain your first home using Virginia Housing. I am always just a phone call away for you or anyone you may know that could benefit from my services. All the best. Joy
Answering all my questions and keeping in contact with me on every step.
Reply from Owner
February 27th, 2026 02:01 PM
Taylor, It was great working with you again. This time on a refinance. I'm always just a phone call or text away for you or anyone you may know that is looking to buy or refinance. All the best - Joy
Answering all my questions and keeping in contact with me on every step.
Reply from Joy Puckett
February 27th, 2026 02:03 PM
Austin, Its a pleasure getting to work with you and Taylor again. I'm just a phone call or text away. If you know anyone looking to purchase or refinance, feel free to send them my contact information. All the best - Joy
You made the experice very easy and you broke down all the details when it came to first time home buyers. Also you were very friendly and your communication with us was excellent. I would reccomend you to anyone.
Reply from Joy Puckett
February 16th, 2026 03:21 PM
Cedric, I appreciate you taking the time to share your experience. I'm glad to hear that breaking down the details was helpful for you as a first-time homebuyer using your VA. It's important to me that my clients feel informed and supported,...
read more
Joy made the process seamless. She was very friendly and quick to respond. We are very happy with our expereince working with Joy.
Reply from Joy Puckett
January 6th, 2026 02:49 PM
HI Mary, your review is greatly appreciated, thank you. It was my pleasure working with you and Van on your conventional purchase! If there's anything more, I can do for you or anyone you may know that could benefit from my services. I'm here...
read more
Great communication throughout the process which helped ease the stress as a first time home buyer.
Reply from Joy Puckett
December 29th, 2025 07:01 PM
Your review is greatly appreciated. We're excited to continue being your trusted lender. Jess, I'm always just a phone call/text away for you or anyone you know that may benefit from my services. all the best. Joy
10 of 139
About
The guidance of a trustworthy and experienced mortgage professional can simplify any home financing experience. RW Towne Mortgage has a wealth of knowledge and resources to assist you in finding the best loan to meet your individual home buying needs. We pride ourselves in providing excellent customer service and establishing long lasting customer relationships.
As an experienced lender, Joy Puckett is available to guide you through the home financing process. Whether you are purchasing your first home, an investment home, refinancing or just need mortgage advice, Joy Puckett can help
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First time homebuyer programs, VA, FHA, Conventional Loan programs. 203K renovation loans
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
View All
Search Rank ScoreLearn More →
438
/850
Search Rank Score
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Positions
- RW Towne Mortgage - Mortgage Loan OfficerFeb 15th, 2017 - Current
Memberships
- REIN, WAAR
- VPAR
Addresses and Serving Areas
Year Started
2017
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 1604641
Achievements
- Xinnix Certified Originator
Hobbies
- I enjoy gardening, quilting, sewing and reading occasionally
- Gardening, Quilting, Reading, Crafting and baking
- Ceramics, sewing
Disclaimer
RW Towne Mortgage. NMLS 1611080. Equal Housing Lender.
RW Towne Mortgage is your hometown mortgage company. RW Towne Mortgage is dedicated to providing the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.
Being a hometown lender means fast approval and a team of mortgage professionals who are committed to you. RW Towne Mortgage loan officers live in your communities and know the area.
This message is intended only for specified recipients. If you are not the intended recipient you are notified that disclosing, copying, distributing, or taking any action in reliance on the contents of this information is strictly prohibited. This communication represents the originator's personal views, which may not reflect those of TowneBank. The sender believes that this e-mail, including attachments, does not contain a virus, worm, trojan horse, or other malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. If you received this email in error, please immediately notify the sender.