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John Cassels at CrossCountry Mortgage

Name: CrossCountry Mortgage
Address: 2162 E Williams Field Rd Ofc 07, Gilbert, Arizona, 85295
Telephone: +1-253-320-9250
Rating: 4.95

Originating Branch Manager | NMLS #197076

CrossCountry Mortgage | Branch NMLS #2608311

4.95

(127)

Mortgage

Mortgage Loan Officer

Contact Info

(480) 801-6409

Gilbert, AZ

https://www.ccm.com/john-cassels

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4.95

(127)

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John Cassels and his team at CrossCountry Mortgage did an excellent job of handling our loan. They worked through several issues and kept us informed all the way through the process. They were very professional and took their time answering...

Reply from Owner

July 13th, 2026 05:01 PM

Bill and Kathy, thank you both. Selling your long term home and relocating to another to start retirement is a lot to manage at once. While you hit a few bumps along the way, still closing on time is a team effort, not luck. I'll pass this...

Always had a soluti to our problems before presenting the problem. John is very easy to trust

Reply from John Cassels

July 13th, 2026 04:26 PM

Rio, I'm pleased to know that you found my approach helpful and trustworthy. It's important to me to provide solutions proactively. Thank you for your kind words and for trusting me with your needs at CrossCountry Mortgage, LLC.

John Cassels and his team are great to work with. One thing I’ve noticed working with them is they always had a solution before presenting the speed bump. I would highly recommend talking with John for any lending needs! Thank you John, Ashley,...

Reply from Owner

July 6th, 2026 02:19 PM

Rio and Tori, thank you for this. Your situation is exactly why we do things the way we do. You came to us after a previous lender let your contract fall apart and told you that you didn't qualify. We sat down, built you a real plan and a real...

John has been amazing from start to finish. I wasn’t quite ready credit wise and he got me the information I needed to fix it and get qualified. He has explained everything with great detail answered every question. I’ll be closing on my property...

Reply from Owner

June 17th, 2026 10:09 PM

Thank you. This is exactly the kind of work we love doing because it's not just about the loan, it's about educating and removing the roadblocks. You nailed your part. When you're in your new place, if any of your Realtor friends or colleagues...

John is fantastic at what he does! Him and his team genuinely care about the client experience and most importantly honesty and integrity. Great job John and team!

Reply from Owner

June 17th, 2026 10:09 PM

Really appreciate this. We built our team around the idea that integrity has to come first, and client experience follows naturally when you actually care. Thanks for noticing the difference. Refer anyone you know who needs real talk and real...

John was amazing explaining everything thoroughly throughout my home buying process!! As someone who knows absolutely nothing, he was patient, and helped me understand each and every step. Even after close, he checked in to make sure I had...

Reply from Owner

June 17th, 2026 10:11 PM

Chloe, thank you so much. The goal from day one is to make sure you understand what's happening with your money and your home, not just sign documents. That doesn't stop at closing. I genuinely want to know how you're settling in and that everything...

I’ve used John twice now And have only had an excellent experience using him we are in weird economic times and he guided me through the process seamlessly and made it very easy

Reply from Owner

June 17th, 2026 10:12 PM

Nate, repeat business is everything to us, and that's especially meaningful in times like these when people are cautious about who they trust. You could've gone anywhere the second time, and you came back. That tells me we did the job right...

Not a great experience, was never asked if I wanted to lock at a rate I was just told . I was also asked my banking info so my lending could log into my accounts and get the information that he needed. I would not choose to work with cross...

Reply from Owner

June 17th, 2026 04:07 AM

Danny, I appreciate you sharing your experience, and I want to address the specifics because they matter.Regarding rate lock: Our role as your lender is to recommend what protects you best. With falling rates and a float-down option, locking...

We had an excellent experience working with CrossCountry Mortgage, and we especially want to recognize our loan officer, John. From start to finish, John was fantastic - professional, responsive, knowledgeable, and genuinely committed to helping...

Reply from Owner

June 6th, 2026 08:39 PM

Thank you so much for taking the time to share this and for trusting us with such a big moment. Helping you get into your home was an honor, and knowing you felt supported every step of the way means everything to me and the entire team. Wishing...

John and his team did a FANTASTIC job. They went above and beyond to make my process as stress free as possible. Very Informative and kept me updated

Reply from John Cassels

June 1st, 2026 06:30 PM

Thank you for trusting our team with your home financing journey Shaquelle! We're grateful for the opportunity to help and are thrilled to hear that our communication, guidance, and commitment helped make the process as smooth and stress-free...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Gilbert, AZ. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #197076 | Branch NMLS #2608311

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans