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John Cassels at CrossCountry Mortgage

Name: CrossCountry Mortgage
Address: 2162 E Williams Field Rd Ofc 07, Gilbert, Arizona, 85295
Telephone: +1-253-320-9250
Rating: 4.95

Originating Branch Manager | NMLS #197076

CrossCountry Mortgage | Branch NMLS #2608311

4.95

(125)

Mortgage

Mortgage Loan Officer

Contact Info

(480) 801-6409

Gilbert, AZ

https://www.ccm.com/john-cassels

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4.95

(125)

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John has been amazing from start to finish. I wasn’t quite ready credit wise and he got me the information I needed to fix it and get qualified. He has explained everything with great detail answered every question. I’ll be closing on my property...

Reply from Owner

June 17th, 2026 10:09 PM

Thank you. This is exactly the kind of work we love doing because it's not just about the loan, it's about educating and removing the roadblocks. You nailed your part. When you're in your new place, if any of your Realtor friends or colleagues...

John is fantastic at what he does! Him and his team genuinely care about the client experience and most importantly honesty and integrity. Great job John and team!

Reply from Owner

June 17th, 2026 10:09 PM

Really appreciate this. We built our team around the idea that integrity has to come first, and client experience follows naturally when you actually care. Thanks for noticing the difference. Refer anyone you know who needs real talk and real...

John was amazing explaining everything thoroughly throughout my home buying process!! As someone who knows absolutely nothing, he was patient, and helped me understand each and every step. Even after close, he checked in to make sure I had...

Reply from Owner

June 17th, 2026 10:11 PM

Chloe, thank you so much. The goal from day one is to make sure you understand what's happening with your money and your home, not just sign documents. That doesn't stop at closing. I genuinely want to know how you're settling in and that everything...

I’ve used John twice now And have only had an excellent experience using him we are in weird economic times and he guided me through the process seamlessly and made it very easy

Reply from Owner

June 17th, 2026 10:12 PM

Nate, repeat business is everything to us, and that's especially meaningful in times like these when people are cautious about who they trust. You could've gone anywhere the second time, and you came back. That tells me we did the job right...

Not a great experience, was never asked if I wanted to lock at a rate I was just told . I was also asked my banking info so my lending could log into my accounts and get the information that he needed. I would not choose to work with cross...

Reply from Owner

June 17th, 2026 04:07 AM

Danny, I appreciate you sharing your experience, and I want to address the specifics because they matter.Regarding rate lock: Our role as your lender is to recommend what protects you best. With falling rates and a float-down option, locking...

We had an excellent experience working with CrossCountry Mortgage, and we especially want to recognize our loan officer, John. From start to finish, John was fantastic - professional, responsive, knowledgeable, and genuinely committed to helping...

Reply from Owner

June 6th, 2026 08:39 PM

Thank you so much for taking the time to share this and for trusting us with such a big moment. Helping you get into your home was an honor, and knowing you felt supported every step of the way means everything to me and the entire team. Wishing...

John and his team did a FANTASTIC job. They went above and beyond to make my process as stress free as possible. Very Informative and kept me updated

Reply from John Cassels

June 1st, 2026 06:30 PM

Thank you for trusting our team with your home financing journey Shaquelle! We're grateful for the opportunity to help and are thrilled to hear that our communication, guidance, and commitment helped make the process as smooth and stress-free...

John Cassels is a professional, I only deal with professionals with excellent customer service because life is difficult enough and I don't have time to waste. I have worked with John Cassels before and I'm sure I will work with him again!

Reply from John Cassels

May 20th, 2026 09:26 PM

Thank you for the opportunity to work with you again Mike. We take a lot of pride in delivering a high level of communication, professionalism, and service throughout the process, and it means a great deal to have earned your trust more than...

John and his team were always very responsive and kept me up to date with next steps and explanations throughout the entire process.

Reply from John Cassels

May 25th, 2026 06:17 PM

Matthew, I'm glad to hear that you found our responsiveness and communication helpful throughout the process. Keeping you informed and up to date is important to me, and I appreciate your feedback. Thank you for choosing CrossCountry Mortgage,...

John and his team were incredible to work with. Throughout my entire home buying process they were always a quick text or email away from having all of my questions answered. They really made this usually stressful process very easy.

Reply from John Cassels

May 18th, 2026 02:10 PM

Thank you so much for the kind words Matt! My team and I truly appreciate the opportunity to help guide you through the home buying process. We know buying a home can feel overwhelming at times, so we're grateful we could make the experience...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Gilbert, AZ. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #197076 | Branch NMLS #2608311

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans