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Joel Scheer, Ruoff Mortgage

Name: Ruoff Mortgage - Southwest Fort Wayne
Address: 1670 Magnavox Way, Fort Wayne, Indiana, 46804
Telephone: +1-260-402-9832
Rating: 4.96

VP Branch Manager | NMLS# 236407 | Ruoff Mortgage ...

Ruoff Mortgage - Southwest Fort Wayne

4.96

(179)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 402-9832

Fort Wayne, IN

https://www.ruoff.com/JoelScheer

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.96

(179)

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Experience.com

4.97

(122)

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4.93

(55)

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5.0

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I rarely give out exceptional marks for customer service. In this case Joel earns 12/10. I came to Joel with a complicated and rather urgent request. He was able to create a plan, work it, and in the middle it all fell apart and we had to start...

Reply from Joel Scheer

December 28th, 2024 01:51 PM

Christopher, I'm incredibly grateful to read your kind words and relieved that we were able to make it all work out in the end! Your feedback is a testament to the level of commitment I aim to provide for all my clients. Your situation was...

Couple essential things for me as a first time homebuyer were: prompt responses and clear communication. And I received both OVER and ABOVE any desires or expectations I had! I would 10/10 recommend you work with Joel one-hundred and ten percent!!...

Reply from Joel Scheer, Ruoff Mortgage

January 2nd, 2025 04:46 PM

Hi Savannah, Your recommendation means a lot to me - thank you! I'm thrilled to hear that your first-time home buying experience was a success and that my communication and responsiveness exceeded your expectations. It was a pleasure working...

Joel was very open about the entire process and was with us the entire step to make sure we knew what was going on. He was very friendly and was always eager to help us any time of day

Reply from Joel Scheer

October 21st, 2024 01:16 PM

I'm thrilled to hear your feedback, Brenden. Your kind words about the level of service provided are truly appreciated. It was my pleasure to guide you throughout the mortgage process and I'm glad I was able to assist you at every step. If...

Joel was transparent with every requirement at every step of the process. He worked very well with us to answer all of our questions and meet all our needs for our specific situation.

Reply from Joel Scheer, Ruoff Mortgage

October 11th, 2024 09:18 PM

I'm grateful for your feedback Chad. Ensuring transparency and addressing all questions and concerns is a priority for me, so I'm glad to know that you felt supported throughout the process. It was a pleasure working with you!

Ruoff is an excellent place to work with!

Reply from Owner

October 9th, 2024 05:45 PM

I'm thrilled to hear that you had a positive experience with Ruoff Mortgage, Chad! Thank you for the outstanding rating. We strive to provide excellent service to our customers and I'm glad we hit the mark for you. Don't hesitate to get in...

Excellent communication skills

Reply from Joel Scheer, Ruoff Mortgage

October 11th, 2024 09:26 PM

Thank you Kindly Nadia! I am sincerely thankful for the opportunity to serve you. Communication is a key component to a smooth and successful transaction. Therefore, I appreciate your positive feedback in pointing to this specifically.

#1 Realtor

Reply from Joel Scheer, Ruoff Mortgage

October 11th, 2024 09:27 PM

I'm thrilled to hear you had such a positive experience with Ruoff Mortgage Drew. Your high rating and feedback are greatly appreciated and I look forward to assisting you with your future mortgage needs. Thanks for taking the time to review...

Joel is AMAZING! I will be telling anyone who is buying that they should use him. He goes WAY above what I have ever experienced. He made the process easy, he was always available for questions, and went out of his way to find me any extra...

Reply from Joel Scheer, Ruoff Mortgage

October 11th, 2024 09:36 PM

You are more than welcome Julie! Thank you so much for the glowing review and the perfect rating. I'm glad I could exceed your expectations and even impress your sellers at closing. I sincerely appreciate your willingness to recommend me to...

From the very start Joel was excellent. He was patient and helpful in every aspect of this deal. He made sure to explain everything in a way that I understood as well as explain the next steps moving forward. I will only do business with Joel...

Reply from Joel Scheer, Ruoff Mortgage

October 11th, 2024 09:39 PM

Dave, thank you so much for this incredible review. It's wonderful to hear how satisfied you are with the service I provided. Your feedback is truly appreciated and it reassures me that I'm doing my job well. I'm grateful to be part of the...

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About

Additional Licenses: NMLS# 236407. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Specialities

FHA Loans

USDA Loans

VA Loans

Conventional Loans

First Time Homebuyers

IHCDA Down Payment Assistance

Ruoff HomeNow FHA Down Payment Assistance Program