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Jim Koops - Northpointe Bank

Name: Northpointe Bank
Address: 5303 28th St. Court SE, Grand Rapids, Michigan, 49546
Telephone: +1-616-974-8485
Rating: 4.81

Loan Officer | NMLS# 1033799

Northpointe Bank

4.81

(370)

Mortgage

Mortgage Loan Officer

Contact Info

(616) 974-8485

Grand Rapids, MI

https://www.northpointe.com/home-lending/get-started/jim-koops/

Location & Business Hours

Business Hours

Thu

8 AM to 6:30 PM

Fri

8 AM to 6:30 PM

Sat

closed

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4.81

(370)

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Experience.com

4.79

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4.79

(72)

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5.0

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Jim was helpful and responded in a timely manner. He wanted to help from the start.

Reply from Jim Koops

April 13th, 2026 05:53 PM

I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.

Jim Koops - Northpointe Bank has received a review with 5 star rating from Jerry V

Jim kept me up to speed through out the entire process!

Reply from Jim Koops

April 9th, 2026 05:47 PM

I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.

Jim was communicative throughout. He provided quotes quickly when I requested them and then after I applied he was very responsive to questions and helpful answering them.

Reply from Jim Koops

April 9th, 2026 05:08 PM

I really appreciate the feedback and am looking forward to working with you again.

Great job! Thank you.

Reply from Jim Koops

April 9th, 2026 03:17 PM

We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.

Jim was responsive, the whole process moved fast, and everything went pretty smoothly.

Reply from Jim Koops

April 8th, 2026 01:30 PM

I'm glad to hear the refinancing process was smooth and timely for you, Sean. Responsiveness is something I strive to maintain, so it's great to know that met your expectations. Should you have any further questions or need assistance, don't...

Poor communication, repetitive requests, very slow and lazy responses, and no desire to help.

Reply from Jim Koops - Northpointe Bank

April 1st, 2026 02:22 PM

Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.

Jim was great to work with for both the mortgage refinances

Reply from Jim Koops

April 7th, 2026 02:16 PM

Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.

Jim Koops kept us inf at all times, even after hours. It's been a pleasure working with him at Northpointe Bank!

Reply from Jim Koops

April 7th, 2026 12:29 PM

Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.

Jim Koops - Northpointe Bank has received a review with 5 star rating from Ashna U

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans

Adjustable-Rate Mortgages (ARMs)