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Jim Koops - Northpointe Bank

Name: Northpointe Bank
Address: 5303 28th St. Court SE, Grand Rapids, Michigan, 49546
Telephone: +1-616-974-8485
Rating: 4.81

Loan Officer | NMLS# 1033799

Northpointe Bank

4.81

(370)

Mortgage

Mortgage Loan Officer

Contact Info

(616) 974-8485

Grand Rapids, MI

https://www.northpointe.com/home-lending/get-started/jim-koops/

Location & Business Hours

Business Hours

Thu

8 AM to 6:30 PM

Fri

8 AM to 6:30 PM

Sat

closed

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4.81

(370)

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Experience.com

4.79

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4.79

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Jim Koops - Northpointe Bank has received a review with 5 star rating from Jennifer M

Great experience, easy & timely closing.

Reply from Jim Koops

April 30th, 2026 01:06 PM

I really appreciate the feedback and am looking forward to working with you again.

Jim was incredibly responsive and guided us through our first refinance on time and at a great rate. What made Jim standout was his customer service, quick guidance through the facts and respect for our busy schedules. Other companies were...

Reply from Jim Koops

April 27th, 2026 03:48 PM

Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.

Bad preparation for closing, more paperwork and processes to follow compared to the last time I did a refinance with this same company. Extremely bad last minute surprises about the final fees and closing conditions. Extremely bad customer...

Reply from Jim Koops - Northpointe Bank

April 14th, 2026 05:22 PM

I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...

Jim was amazing to work with from start to finish. He made the whole refinance process smooth and easy, and was always quick to respond whenever I had questions. He took the time to explain everything clearly, especially the numbers, which...

Reply from Jim Koops

April 16th, 2026 02:51 PM

We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.

Jim was super helpful and gave timely response always. I couldn't ask for a better loan officer. I would choose northepoint again just to work with Jim.

Reply from Jim Koops

April 14th, 2026 03:45 PM

We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.

Smooth and clear process . clarity in commubucatini and great rates

Reply from Jim Koops

April 13th, 2026 09:16 PM

Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.

Jim was the best!

Reply from Jim Koops

April 13th, 2026 08:04 PM

I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans

Adjustable-Rate Mortgages (ARMs)