Jessica Upshaw
Branch Manager | NMLS# 179250
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
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Everyone was very helpful and efficien throughout the whole process!
Reply from Jessica Upshaw
October 28th, 2025 03:27 PM
I'm pleased to hear that you found the process both helpful and efficient, Mary. Your positive experience is important to me, and I'm here if you have any future questions or need further assistance.
I felt that Jessica knew her work well enough that she could do it with ease while also able to look past it and engage me as a person, seeing the larger human picture. I am grateful for her help and relatability.
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Reply from Jessica Upshaw
October 27th, 2025 02:24 PM
Thank you, Glenn, for sharing such thoughtful feedback. I'm glad to hear that my approach resonated with you and that I could offer both professional expertise and personal engagement. If you have any further questions or need assistance in...
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Jessica and her team is top notch! Expect white glove service, with honest upfront communication.
Reply from Jessica Upshaw
October 23rd, 2025 08:38 PM
It's wonderful to hear that you appreciated the level of service you received, Keeli. I'm glad the communication met your expectations and left a positive impression. If you need assistance in the future or have any questions, please don’t...
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Love them! So helpful in all the areas! Would recommend them 10 out of 10!
Reply from Jessica Upshaw
October 20th, 2025 12:45 PM
I'm delighted to know, Karen, that you found my assistance helpful across various areas. Your recommendation means a lot to me. If there's anything else you need or any questions you have in the future, I'm here to assist.
The refinance process was quick.
Reply from Jessica Upshaw
October 20th, 2025 01:23 PM
I'm pleased to know the refinance process moved quickly for you. However, your rating suggests there might have been areas where I fell short. Your feedback is important, and if you have specific concerns or suggestions, I'd welcome the opportunity...
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Easy, quick, very low stress experience.
Reply from Jessica Upshaw
October 16th, 2025 08:15 PM
I'm happy to know that your experience was smooth and stress-free, Christine. Making the process easy and quick is always a goal of mine. If you ever have any questions or require further assistance, feel free to reach out.
Jessica was knowledgeable, patient, and made the whole process easy to understand! Really appreciated the clear and quick communication and support!
Reply from Jessica Upshaw
October 14th, 2025 06:41 PM
I appreciate your kind words, Patricia. I'm pleased to hear that my efforts to ensure clarity and ease made a difference for you. Providing timely communication and support is important to me, so I'm glad it was helpful during the process....
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Jessica was excellent throughout the process. She was able to quickly get the buyer preapproved so we could make offers, or communication was good throughout and we were able to close sooner than planned to accommodate the buyers schedule ....
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Reply from Jessica Upshaw
October 14th, 2025 03:29 PM
I'm pleased to hear that the process went smoothly for you, Daphne. Getting the buyer pre-approved quickly and maintaining effective communication were priorities, so I'm glad it made a positive impact. It was great to close earlier and adjust...
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Outstanding customer service
Reply from Jessica Upshaw
October 13th, 2025 08:48 PM
I'm glad that the customer service met your expectations, Justin. Providing supportive and effective service is something I always aim for. If there's anything more I can assist you with in the future, please don't hesitate to reach out.
Communication and loan products made it a great experience.
Reply from Jessica Upshaw
October 6th, 2025 02:46 PM
It's wonderful to hear that the communication and loan products contributed to your positive experience, Ryan. Providing clear information and suitable options is something I focus on, and I'm glad it enhanced your journey with us. Should you...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage Ltd. - Mortgage Loan OfficerNov 1st, 2018 - Current
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 179250
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