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Jesse Cronen - Northpointe Bank

Name: Northpointe Bank
Address: 6300 Dutchmans Pkwy Suite 201, Louisville, Kentucky, 40205
Telephone: +1-502-777-4642
Rating: 4.77

Sr. Vice President of Sales | NMLS# 8821

Northpointe Bank - Louisville

4.77

(649)

At Northpointe Bank, we strive to bring value and innovation to the people we serve, and are committed to a collaborative culture that delivers an exceptionally high level of service for each and every customer.

Mortgage

Mortgage Loan Officer

Contact Info

(502) 777-4642

Louisville, KY

https://www.northpointe.com/home-lending/get-started/jesse-cronen/

Location & Business Hours

Business Hours

Thu

8 AM to 6:30 PM

Fri

8 AM to 6:30 PM(Open now)

Sat

closed

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4.77

(649)

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Very smooth process from pre approval to loan close.

Reply from Jesse Cronen

October 24th, 2024 10:19 AM

I'm glad to hear that you had a positive experience with your refinance, John! It's always been my goal to make the loan process as smooth and straightforward as possible. Your feedback is greatly appreciated and will help us continue to improve...

More updates would have been appreciated and a more accurate closing cost before 1 day prior to closing.

Reply from Jesse Cronen

November 4th, 2024 06:28 PM

Devynn - I appreciate your feedback and am sorry to hear that your experience didn't meet your expectations. I appreciate you giving us the opportunity to help with your home lending needs.

Very knowledgeable and was always willing to help

Reply from Jesse Cronen

October 20th, 2024 12:26 PM

I'm really pleased to hear that you had such a positive experience, Tina. Providing you with a knowledgeable and helpful service is something that we at Northpointe Bank always strive for. Your kind words and high rating are greatly appreciated....

- Poor communication, only ever spoke with Jesse during the very first phone call, the rest of the process was entirely through his assistant Becky.- At one point my insurance company contacted me and asked me to gather some information from...

Reply from Jesse Cronen

November 4th, 2024 06:29 PM

Benjamin - Thank you for taking the time to leave a review; your feedback is important to me. We always aim to provide top-notch service, and it’s disappointing to learn we missed the mark with the solutions we provided. If you would like to...

Clear expectations and a pleasure to work with

Reply from Jesse Cronen

October 17th, 2024 10:43 PM

I'm thrilled to hear you had such a positive experience, Bradley! Your feedback is greatly appreciated and it was truly a pleasure working with you on your purchase. Providing clear expectations is always my aim at Northpointe Bank. Looking...

We worked as quick as possible to move through the process. It seemed like the team couldn't understand that we were taking our equity in our primary residence when they called to ask us questions, and we had to explain that. At the last minute...

Reply from Jesse Cronen

October 16th, 2024 03:24 PM

Hello Nicolette, Thank you for taking the time to review your experience with Northpointe Bank. Feedback is crucial for us to improve and meet the expectations of our customers. I'm glad to see that we earned a 4-star rating despite the issues...

Prompt responses and docu sign was easy

Reply from Jesse Cronen

October 16th, 2024 01:28 PM

I'm thrilled to hear that your experience with Northpointe Bank was satisfactory, Kristin. Your feedback regarding the prompt responses and the ease of using DocuSign is greatly appreciated. Always here to make your loan purchase process as...

Process was easy to navigate and to complete online for most documents

Reply from Jesse Cronen

October 16th, 2024 01:25 PM

I'm thrilled to hear that you found the refinance process easy to navigate and complete, Misty. Your positive feedback means a lot to me and to Northpointe Bank. We strive to create a smooth and convenient online experience for our clients....

Thank you for all your help and diligence to getting us a great interest rate! Brittany, Jesse and Becky were very helpful

Reply from Jesse Cronen

October 16th, 2024 01:26 PM

I'm thrilled to hear that you had a positive experience with your refinance. It was a pleasure working with you, and I'm glad Brittany, Becky, and I could assist in securing a great interest rate for you. Your feedback is much appreciated and...

Jesse and the entire team were extremely helpful and I couldn’t have asked for a more seamless experience. Thank you

Reply from Jesse Cronen

October 16th, 2024 01:26 PM

Chaz, your review made my day! I'm thrilled to hear that you found the entire team and myself helpful during your purchase. It's our top priority to ensure a seamless process for our clients at Northpointe Bank. Your feedback is greatly appreciated....