Jennifer Coppola
Loan Officer | NMLS ID: 168883
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Jennifer and her team answered any and all questions that I had and made this transition pain free every step of the way!!
Reply from Jennifer Coppola
November 18th, 2025 07:42 PM
I'm glad to hear that your experience was smooth and that I could assist in making the transition painless, Renee. I'm always here to answer questions and provide support. If you ever need assistance in the future, feel free to reach out.
As a first-time homebuyer, I couldn’t have asked for a better experience than the one I had with Highland Mortgage. From start to finish, the team was professional, patient, and incredibly supportive. They took the time to explain every step...
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Reply from Jennifer Coppola
November 14th, 2025 08:08 PM
It's wonderful to read about your positive experience as a first-time homebuyer, Jenna. I truly appreciate your kind words about the support and clarity you felt throughout the process. My goal is always to ensure you feel informed and confident...
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Very professional , yet sensitive to Buyer's wants and needs.
Reply from Jennifer Coppola
November 11th, 2025 02:09 PM
I appreciate your feedback, Jim. I'm committed to balancing professionalism with sensitivity to ensure that your needs are met. If you have any further questions or require assistance in the future, feel free to reach out.
great experience
Reply from Jennifer Coppola
November 10th, 2025 03:30 PM
I'm glad to know you had a great experience, Sean. If there's anything more you need or any way I can assist you in the future, please feel free to reach out.
Jennifer, Rachel, & Lisa were excellent to work with! They were quick to respond to any and all inquiries with detail and knowledge to ensure I fully understood and continually kept me informed of the status. All were friendly and professional....
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Reply from Jennifer Coppola
November 10th, 2025 05:51 PM
It’s wonderful to know that your experience was characterized by clear communication and professionalism, Jennine. I’m happy that Rachel, Lisa, and I could provide the support and information you needed. Should you have any more questions or...
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Jennifer and her team were excellent. They help me out BIGTIME. This team is awesome and I would HIGHLY recommend them to anyone in the future.
Reply from Jennifer Coppola
November 6th, 2025 01:37 PM
I'm grateful for your high praise, Jason. It's great to know that the support you received was impactful and met your needs. If there's anything else I can assist with or any questions you might have down the line, please don’t hesitate to...
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Jennifer stepped up when my client felt the lender she was using wasn't communicating well with her. kennifer closed the loan weeks before our scheduled closing date , providing our mutual client much more time to move.
Reply from Jennifer Coppola
November 5th, 2025 04:07 PM
I'm pleased to hear that I could assist your client and address the communication concerns they had with their previous lender, Cindi. Closing the loan ahead of schedule and providing additional time for moving is exactly the kind of experience...
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Jennifer was incredibly knowledgeable and helpful. She walked me through every step. I knew I was in good hands with her throughout the process. I actually switched to Highlands on a recommendation and have had the best experience!! My loan...
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Reply from Jennifer Coppola
November 3rd, 2025 03:28 PM
I appreciate your kind feedback, Mary. It's great to hear that you felt well-guided and supported throughout the process. Having switched to Highlands based on a recommendation, I'm pleased that your experience met your expectations and finished...
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I loved the online application that allowed us to see what step we were on the entire way. The team was very helpful and a joy to work with!!
Reply from Jennifer Coppola
November 3rd, 2025 08:04 PM
It's wonderful to hear that the online application feature was useful for you, Kelly. The ability to keep track of the process can make a big difference, and I'm glad it contributed positively to your experience. If there's anything more I...
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Jennifer and her team made things incredibly easy for me. They were very responsive on and questions I had. I wouldn't hesitate to recommend them in the future.
Reply from Jennifer Coppola
October 30th, 2025 01:48 PM
I'm glad to hear that the process was smooth and that you found us responsive to your questions, Christina. Your recommendation is much appreciated, and I'm here for any further assistance you might need down the road.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage LTD - Sr. Loan OfficerMay 1st, 2019 - Current
Time Zone
Central Standard Time (CST)
Licenses
- NMLS ID: 168883
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