Jennifer Coppola
Loan Officer | NMLS ID: 168883
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Jennifer and her team were wonderful to work with on our recent refinance. She was always available when we had questions and very patient navigatng us through the process. We would highly recommend her and her team to anyone.
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Reply from Jennifer Coppola
October 27th, 2025 04:08 PM
I appreciate your kind words about my team and me, Susan. Being available and patient during your refinancing process was my pleasure, and I'm glad it made a difference for you. Your recommendation means a lot, and if you ever need further...
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Jennifer was very professional and kind, she was patient answering our questions. We could tell that she cared about us and was working to get us the best possible outcome.
Reply from Jennifer Coppola
October 24th, 2025 03:07 PM
It's wonderful to know that my professionalism and patience positively impacted your experience. Ensuring the best possible outcome for you is always a priority. If any more questions come up in the future or if there's anything else I can...
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Jennifer was communicative, prompt, professional , and an overall delight to work with!! What a FABULOUS experience, thank you!
Reply from Jennifer Coppola
October 20th, 2025 07:55 PM
I'm pleased to hear that you had such a positive experience. Being communicative and prompt is important to me, and I'm glad it contributed to your process. Thank you for your kind words. If you ever have any more needs or questions, I'm here...
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Jennifer and her staff assissted me in the process especially when navigating a mortgage is so different than when I did it almost 50 years ago. I appreciated their expertise and knowledge when addressing my needs and questions.
Reply from Jennifer Coppola
October 13th, 2025 02:18 PM
I appreciate you sharing your experience with the mortgage process. Navigating these changes over time can indeed be challenging, and I'm glad I could assist you with my expertise to help meet your needs and answer your questions. If you require...
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very responsive and made the experience easy .
Reply from Jennifer Coppola
October 13th, 2025 07:06 PM
I'm glad to hear that you found the experience easy and that responsiveness helped along the way. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for your feedback.
Jennifer and her team made this transition as smooth as possible. She and her team kept us informed the whole time and reached out to us over the phone, email and text to discuss and teach us about the whole process. Not to mention gathering...
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Reply from Jennifer Coppola
October 7th, 2025 01:25 PM
It's great to know that the transition felt smooth and well-coordinated for you. Keeping clients informed through various communication channels is something I prioritize, and I'm glad it enhanced your experience. The efficient preparation...
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The team, Jennifer, Rachel, and Lisa, were terrific communicators and responded quickly to any of my questions. It was an excellent experience.
Reply from Jennifer Coppola
October 3rd, 2025 02:41 PM
I'm pleased to hear that you found the communication from myself, Rachel, and Lisa to be effective and timely. It's encouraging to know that this contributed to your excellent experience. If you have any further questions or need assistance...
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Jennifer and her team went above and beyond to get this done. They made the whole process feel quick and easy.
Reply from Jennifer Coppola
September 30th, 2025 10:13 AM
I'm pleased to hear that the process felt quick and easy for you. Going above and beyond to assist clients is always a priority, and knowing that this effort made a positive difference in your experience is rewarding. If you have any more questions...
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Jenifer made sure that we were not spending more that we could afford. As First time home buyers, we had a lot of questions; she always made sure we were comfortable with every step of the process and explained exactly what was happening. When...
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Reply from Jennifer Coppola
August 24th, 2025 01:20 PM
Thank you, Mackenzie, for your kind words. I'm glad I could assist you and ensure that everything was within what you could comfortably manage as first-time homebuyers. Guiding you through the process and making sure you felt comfortable and...
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I appreciate your quick response to questions and updates.
Reply from Jennifer Coppola
August 1st, 2025 03:40 PM
I'm glad to hear you appreciated the quick responses and updates. Ensuring timely communication is important to me, so it's great to know it made a positive impact on your experience. Thank you, Ann, for sharing your feedback. If you need anything...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage LTD - Sr. Loan OfficerMay 1st, 2019 - Current
Time Zone
Central Standard Time (CST)
Licenses
- NMLS ID: 168883
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