Brighton, MI
A Higher Standard of Lending
Brighton, MI
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Contact Info
Point of Contact:
Jennifer Coppola
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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The process was handled efficiently & timely. Communications as to the status of the mortgage approval was always informative and thorough.Expectations for a successful closing on a home for this 1st time homebuyer couple were met & it brought...
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Reply from Dave Saylor
September 10th, 2026 01:35 PM
Nancy, I'm pleased to know that the process was efficient and timely for you. It's wonderful to hear that the communication met your expectations and brought joy to the first-time homebuyer couple. Thank you for sharing your experience!
Jennifer and her team were outstanding. They made the process so easy and they or fantastic to work with.
Reply from Jennifer Coppola
August 28th, 2026 05:00 PM
Christopher, I'm glad to hear that you found the process easy and enjoyed working with us. Your positive feedback means a lot to me and my team at Highlands Residential Mortgage.
Throughout the entire process, the whole team was amazing and kept things moving smoothly. We highly recommend Highlands Residential Mortgage.
Reply from Jennifer Coppola
August 24th, 2026 01:52 PM
Jennifer, I'm grateful for your kind words and recommendation. It's wonderful to know that the team provided a smooth experience throughout the process. Thank you for choosing Highlands Residential Mortgage.
Chris was very professional and kept in very good communication, was easy to reach and always kept us posted on progress.
Reply from Christian Niendorf
August 24th, 2026 03:38 PM
Thank you for sharing your experience, Debbie. I'm pleased to hear that my communication and professionalism met your expectations. If there's anything else I can assist you with, please feel free to reach out.
Chris is the best!!
Reply from Christian Niendorf
August 20th, 2026 03:15 PM
Thank you, Abbigale, for your kind words. I'm happy to know you had such a positive experience. If there's anything more I can do for you, please let me know!
Sharing every status update with listing side is not appropriate and I asked to stop sharing those updates after second one went out. That request was disregarded. Really high fees especially considering ltv on this file.
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Reply from Jennifer Coppola
August 12th, 2026 12:42 PM
William, I appreciate you bringing this to my attention. I'm sorry to hear about your concerns regarding the status updates and fees. Please reach out to me directly so we can discuss this further and address any issues.
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Simple and easy
Reply from Dave Saylor
August 11th, 2026 06:53 PM
Todd, I'm glad you found the process simple and easy. Thank you for your feedback!
I appreciated how quickly things moved without any issues.
Reply from Jennifer Coppola
August 11th, 2026 02:10 PM
Christian, I'm pleased to hear you appreciated how quickly everything moved without any issues. Thank you for your kind words and for trusting me with your mortgage process.
I appreciated the quick response I received whether it was email or a phone call.
Reply from Jennifer Coppola
August 10th, 2026 06:20 PM
Julie, I'm glad to hear that you appreciated the quick response through email and phone calls. Your feedback is valued, and I'm pleased I could assist you effectively.
Jennifer and her team!
Reply from Jennifer Coppola
August 7th, 2026 02:54 PM
Thank you, Paul! I'm grateful for your kind mention of me and my team. We appreciate your support!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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