Brighton, Brighton, MI
A Higher Standard of Lending
Brighton, MI
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Contact Info
Point of Contact:
Jennifer Coppola
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Throughout the entire process, the whole team was amazing and kept things moving smoothly. We highly recommend Highlands Residential Mortgage.
Chris was very professional and kept in very good communication, was easy to reach and always kept us posted on progress.
Chris is the best!!
Reply from Christian Niendorf
August 20th, 2026 03:15 PM
Thank you, Abbigale, for your kind words. I'm happy to know you had such a positive experience. If there's anything more I can do for you, please let me know!
Sharing every status update with listing side is not appropriate and I asked to stop sharing those updates after second one went out. That request was disregarded. Really high fees especially considering ltv on this file.
read more
Reply from Jennifer Coppola
August 12th, 2026 12:42 PM
William, I appreciate you bringing this to my attention. I'm sorry to hear about your concerns regarding the status updates and fees. Please reach out to me directly so we can discuss this further and address any issues.
for
Simple and easy
Reply from Dave Saylor
August 11th, 2026 06:53 PM
Todd, I'm glad you found the process simple and easy. Thank you for your feedback!
I appreciated how quickly things moved without any issues.
Reply from Jennifer Coppola
August 11th, 2026 02:10 PM
Christian, I'm pleased to hear you appreciated how quickly everything moved without any issues. Thank you for your kind words and for trusting me with your mortgage process.
I appreciated the quick response I received whether it was email or a phone call.
Reply from Jennifer Coppola
August 10th, 2026 06:20 PM
Julie, I'm glad to hear that you appreciated the quick response through email and phone calls. Your feedback is valued, and I'm pleased I could assist you effectively.
Jennifer and her team!
Reply from Jennifer Coppola
August 7th, 2026 02:54 PM
Thank you, Paul! I'm grateful for your kind mention of me and my team. We appreciate your support!
It was a very smooth process and they answered all of our questions being first time home buyers, highly recommended using them for your mortgage process.
Reply from Jennifer Coppola
August 6th, 2026 03:16 PM
I'm pleased to hear that your mortgage process went smoothly, Austin. It's great to know we could answer all your questions as first-time homebuyers. Thank you for the recommendation!
The communication was great
Reply from Jennifer Coppola
August 5th, 2026 03:28 PM
I'm glad to hear that you appreciated the communication, Nicolle. Your feedback is valued and helps me continue to provide a positive experience.
10 of 1421
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
