Jennifer Coppola
Loan Officer | NMLS ID: 168883
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Throughout the entire process, the whole team was amazing and kept things moving smoothly. We highly recommend Highlands Residential Mortgage.
Sharing every status update with listing side is not appropriate and I asked to stop sharing those updates after second one went out. That request was disregarded. Really high fees especially considering ltv on this file.
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Reply from Jennifer Coppola
August 12th, 2026 12:42 PM
William, I appreciate you bringing this to my attention. I'm sorry to hear about your concerns regarding the status updates and fees. Please reach out to me directly so we can discuss this further and address any issues.
I appreciated how quickly things moved without any issues.
Reply from Jennifer Coppola
August 11th, 2026 02:10 PM
Christian, I'm pleased to hear you appreciated how quickly everything moved without any issues. Thank you for your kind words and for trusting me with your mortgage process.
I appreciated the quick response I received whether it was email or a phone call.
Reply from Jennifer Coppola
August 10th, 2026 06:20 PM
Julie, I'm glad to hear that you appreciated the quick response through email and phone calls. Your feedback is valued, and I'm pleased I could assist you effectively.
Jennifer and her team!
Reply from Jennifer Coppola
August 7th, 2026 02:54 PM
Thank you, Paul! I'm grateful for your kind mention of me and my team. We appreciate your support!
It was a very smooth process and they answered all of our questions being first time home buyers, highly recommended using them for your mortgage process.
Reply from Jennifer Coppola
August 6th, 2026 03:16 PM
I'm pleased to hear that your mortgage process went smoothly, Austin. It's great to know we could answer all your questions as first-time homebuyers. Thank you for the recommendation!
The communication was great
Reply from Jennifer Coppola
August 5th, 2026 03:28 PM
I'm glad to hear that you appreciated the communication, Nicolle. Your feedback is valued and helps me continue to provide a positive experience.
Jennifer cares went above and beyond for us. She and her team is excellent and I would highly recommend them.
Reply from Jennifer Coppola
August 5th, 2026 02:59 PM
Thank you for your kind words, Deborah. I'm happy to hear that you felt supported by me and my team. Your recommendation means a lot to us!
Communication. Advice. App. Convenience. Staff available for help.
Reply from Jennifer Coppola
July 30th, 2026 02:29 PM
Thank you, Michael, for highlighting these aspects. I'm pleased that you found the communication, advice, and convenience helpful, and that our staff was readily available to assist you.
She listened to my needs and went above and beyond to help me with nothing but succes! I couldn't of done it without he!
Reply from Jennifer Coppola
July 28th, 2026 03:04 PM
I'm thankful for your kind words, Angela. I'm glad I could assist you in achieving success and that my support made a difference. It was wonderful working with you!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage LTD - Sr. Loan OfficerMay 1st, 2019 - Current
Time Zone
Central Standard Time (CST)
Licenses
- NMLS ID: 168883
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