Jennifer Coppola
Loan Officer | NMLS ID: 168883
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Jennifer is an absolute dream to work with. This was my first home that I bought and I had no idea what I was getting myself into but she made it so easy and seamless anytime I felt confused or overwhelmed she would take the time to reassure...
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Everything was stress free and smooth as always. My clients and I were informed every step of the way as to what was happening, and what would be next. We closed 1 week early!
Reply from Jennifer Coppola
October 12th, 2026 05:10 PM
Cindi, I'm happy to hear that everything went smoothly and stress-free for you and your clients. Keeping everyone informed is a priority for me at Highlands Residential Mortgage, Ltd., and I'm glad we could close a week early.
Very smooth and quick.
Reply from Jennifer Coppola
October 5th, 2026 12:51 PM
Thomas, I'm happy to hear that your experience was smooth and quick. At Highlands Residential Mortgage, Ltd., we strive to provide efficient service, and your feedback is appreciated.
Very responsive, explained everything along the way, answered all our questions
Reply from Jennifer Coppola
October 5th, 2026 06:02 PM
Heidi, I'm pleased to know that I could provide you with clear explanations and responsiveness throughout your experience. At Highlands Residential Mortgage, Ltd., ensuring all your questions are answered is a top priority.
Jennifer and her team were outstanding. They made the process so easy and they or fantastic to work with.
Reply from Jennifer Coppola
August 28th, 2026 05:00 PM
Christopher, I'm glad to hear that you found the process easy and enjoyed working with us. Your positive feedback means a lot to me and my team at Highlands Residential Mortgage.
Throughout the entire process, the whole team was amazing and kept things moving smoothly. We highly recommend Highlands Residential Mortgage.
Reply from Jennifer Coppola
August 24th, 2026 01:52 PM
Jennifer, I'm grateful for your kind words and recommendation. It's wonderful to know that the team provided a smooth experience throughout the process. Thank you for choosing Highlands Residential Mortgage.
Sharing every status update with listing side is not appropriate and I asked to stop sharing those updates after second one went out. That request was disregarded. Really high fees especially considering ltv on this file.
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Reply from Jennifer Coppola
August 12th, 2026 12:42 PM
William, I appreciate you bringing this to my attention. I'm sorry to hear about your concerns regarding the status updates and fees. Please reach out to me directly so we can discuss this further and address any issues.
I appreciated how quickly things moved without any issues.
Reply from Jennifer Coppola
August 11th, 2026 02:10 PM
Christian, I'm pleased to hear you appreciated how quickly everything moved without any issues. Thank you for your kind words and for trusting me with your mortgage process.
I appreciated the quick response I received whether it was email or a phone call.
Reply from Jennifer Coppola
August 10th, 2026 06:20 PM
Julie, I'm glad to hear that you appreciated the quick response through email and phone calls. Your feedback is valued, and I'm pleased I could assist you effectively.
Jennifer and her team!
Reply from Jennifer Coppola
August 7th, 2026 02:54 PM
Thank you, Paul! I'm grateful for your kind mention of me and my team. We appreciate your support!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage LTD - Sr. Loan OfficerMay 1st, 2019 - Current
Time Zone
Central Standard Time (CST)
Licenses
- NMLS ID: 168883
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