Jennifer Coppola
Loan Officer | NMLS ID: 168883
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Reviews from Web
Excellent communication throughout the process. Mobile app and e-sign made signing all that stuff so convenient!
Reply from Jennifer Coppola
February 19th, 2026 03:24 PM
I'm glad to hear that you appreciated the communication and the convenience of the mobile app and e-sign features, Britain. Ensuring a smooth process is important to me, and I'm pleased it worked well for you. If there's anything else you need...
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Very helpful and always walked through the process step by step while making it simple to understand and follow
Reply from Jennifer Coppola
December 29th, 2025 07:49 PM
I'm pleased to hear that I could help simplify the process for you, Preston. My goal is to make things as clear and easy as possible. If you have any more questions or need further assistance, please feel free to reach out.
Everything
Reply from Jennifer Coppola
December 10th, 2025 06:17 PM
I appreciate your feedback, Les. Knowing that you had a positive experience motivates me to continue delivering the best service possible. If you ever need assistance or have questions, please reach out anytime.
Great communication every step of the way.
Reply from Jennifer Coppola
December 9th, 2025 08:02 PM
I'm glad to know that the communication met your expectations throughout the process, Elizabeth. Making sure you're well-informed is always a priority for me. If you have any further needs or questions, feel free to reach out.
Jennifer and her team were great! They kept us up to date on how our Refinancing would work, what we needed to do and the timeline of events to come. We are very glad we went with her again.
Reply from Jennifer Coppola
December 3rd, 2025 04:24 PM
It's wonderful to hear that you felt supported and well-informed throughout your refinancing process. Keeping you updated on each step is very important to me, and I'm glad that it contributed positively to your experience. If another need...
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all of my questions were answered, Never felt I didn't know what was going on.
Reply from Jennifer Coppola
November 27th, 2025 09:17 PM
It's great to know that your questions were thoroughly addressed and that you felt informed throughout the process, Austin. If there's anything else I can assist you with or any additional questions you might have, please feel free to reach...
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How quickly the team was able to get paperwork processed and the clear communication through it all .
Reply from Jennifer Coppola
November 24th, 2025 07:25 PM
I'm pleased to know that the efficiency of the paperwork process and the clarity of communication stood out to you, Sarah. These are priorities I aim to uphold in every transaction. Should you have any further questions or need assistance in...
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Prompt, Professional and Personable • 36 Years in the Industry and Always Enjoy Working with Polished Pro's like Jennifer!! 🎯🫵😊
Reply from Jennifer Coppola
November 24th, 2025 07:21 PM
Thank you for the kind words, Joe. I'm glad to know that working together was a positive experience for you. Your appreciation is valued, and I'm always here if you need assistance in the future.
Jennifer Coppola has received a review with 5 star rating from Chris
Reply from Owner
May 18th, 2021 05:14 PM
Thanks for the excellent review...it was a pleasure helping with your mortgage!
The coppola group are great people! I was treat very well, very honest an straight to the point !
Reply from Jennifer Coppola
November 24th, 2025 07:30 PM
Thank you for sharing your experience, Christophorus. I'm pleased to hear that you felt well-treated and appreciated the straightforward and honest approach. If there's anything more I can do for you, please don't hesitate to let me know.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage LTD - Sr. Loan OfficerMay 1st, 2019 - Current
Time Zone
Central Standard Time (CST)
Licenses
- NMLS ID: 168883
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