Top 5%
Jeanne Henry, Ruoff Mortgage
Senior Loan Officer | NMLS# 672863 | Ruoff Mortgag...
Additional Licenses: NMLS# 672863. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
The process was smooth
Reply from Jeanne Henry, Ruoff Mortgage
May 1st, 2026 03:15 PM
I enjoyed working with you on buying a brand new home and partnering with Red Gold with the down payment assistance propgram.
I know you and Ruby will have so many new memories in the new home...
How knowledgeable and consistent Jeanne was throughout the process. Thank you so much!
Jeanne was extremely knowledgeable and professional! She made the process a delight, and Loan Butler was very easy to use. We wouldn't hesitate to refer friends and family to Jeanne and Ruoff.
Reply from Jeanne Henry
May 1st, 2026 07:49 PM
Michael, I'm pleased to hear that you found the process pleasing and Loan Butler easy to use. Your willingness to refer friends and family means a lot to me. Thank you for your kind words about my knowledge and professionalism!
Jeanne was great to chat with throughout the process and was extremely efficient!
She was absolutely wonderful to work with from start to finish. She communicated clearly, responded quickly, and made sure we understood every step of the process, which really took a lot of stress off our shoulders. She was incredibly organized...
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Reply from Jeanne Henry
April 24th, 2026 03:09 PM
Sophia, I'm so glad to hear that you felt supported and at ease throughout the process. Clear communication and organization are key aspects I focus on, and it's wonderful to know they made a difference for you. Your kind words about my support...
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Jéanne was trustworthy and went out of her way to make sure I was understanding the process as a first time homebuyer. She was always available for questions and I knew she had my back. 10/10 experience!
Reply from Jeanne Henry
April 20th, 2026 07:21 PM
Lauren, I'm grateful for your kind words and trust in me during your homebuying journey. Ensuring that you understood the process and felt supported was my priority. I'm happy that I could assist you along the way. Thank you for sharing your...
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Jeanne Henry, Ruoff Mortgage has received a review with 5 star rating from Jonathan B
Reply from Owner
April 2nd, 2026 10:55 AM
Thank you for the positive rating, Jonathan. If you ever have any questions or need assistance in the future, please feel free to get in touch.
Great communication, actively answering questions, overall very friendly interactions!
Reply from Jeanne Henry
April 2nd, 2026 03:26 AM
I'm pleased to hear that you appreciated the communication and found my interactions friendly, Jonathan. Actively engaging with questions is important to me, and I'm glad it made a difference in your experience. If you need any further assistance...
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Jeanne Henry, Ruoff Mortgage has received a review with 5 star rating from Tyler P
Reply from Owner
March 16th, 2026 10:20 AM
Thank you, Tyler, for your positive rating. If you need anything in the future, feel free to reach out.
Jèanne was wonderful to work with and had me both closed and refinanced within 2 weeks of when we started the process. I would recommend 1000 times over to anybody . wonderful experience
Reply from Jeanne Henry
March 15th, 2026 11:39 PM
Tyler, I'm glad to hear that your experience was positive and efficient. Getting things done swiftly and smoothly is always a priority for me. Your recommendation means a lot, and if there's anything else I can help you with in the future,...
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About
Additional Licenses: NMLS# 672863. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional
VA
FHA
USDA
First-Time Home-Buyer
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Memberships
- Decatur Club
- Spyder Riders
- YMCA
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Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 672863
Gallery
Achievements
- 35 years in the banking and mortgage industry.
Hobbies
- Spending time with my husband and friends riding motorcycles.
- Spending time in the mountains.
- Biking
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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