Jana Merchant at CrossCountry Mortgage
Senior Loan Officer | NMLS #299713
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Jana is great and super easy to work with!
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:41 PM
Aziz, thank you so much for your kind words! I really appreciate you taking the time to share your experience. It was a pleasure working with you, and I'm so glad everything went smoothly. I hope you're happy in your new home!
I had the absolute pleasure of working with Jana as my loan officer during the purchase of my first home, and I cannot recommend her enough. Navigating such a significant milestone while managing everything from abroad felt daunting at first,...
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Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:41 PM
Thank you so much for your kind and detailed review, Camille! I'm overjoyed to hear that you found the financing process smooth and stress-free. It was a pleasure assisting you with your first home purchase, and I'm thrilled that my dedication...
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Jana is so professional and engaged with her customers. We appreciate her effort.
Reply from Jana Merchant at CrossCountry Mortg...
December 20th, 2024 03:44 PM
Thank you Jose!
Because Jana is awesome! Seriously, she made a scary seeming process go smoothly so I could buy my first home. She was very responsive, communicated well, and kept things moving along when it got dicey at the end.
Reply from Jana Merchant at CrossCountry Mortg...
November 6th, 2024 03:45 PM
Louis, thank you for the kind words. Buying a home can be scary and things can and do pop up! But it's open communication, solution oriented goals and availability I strive to offer to all of my precious clients. I truly appreciate your trust....
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We were very lucky to have found you to help us get our new home!!
Reply from Jana Merchant at CrossCountry Mortg...
November 1st, 2024 03:14 PM
That is so kind of you to say Jesse! I'm so happy to help you and your family.
Selling and Buying is always a hassle. Jana helped so incredibly much. Any chance we needed a question she was always there to help!
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:42 PM
Hi Kaelan, Thank you for taking the time to share your experience. I'm thrilled to hear that you found the process smooth and that I was able to assist you. Your satisfaction is my top priority. I'm always here to help you with any further...
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Jana and Anastasia made the home buying process the easiest I have ever encountered. Would highly recommend to anyone looking to purchase a home.
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:42 PM
Thank you so much, Matthew, for your kind words and stellar review! I'm thrilled to hear that you had a positive experience with us. Anastasia and I always strive to make the home buying process as smooth and straightforward as possible for...
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Jana was very transparent
Reply from Jana Merchant
October 20th, 2024 09:51 AM
Thank you for the glowing rating, Yakubu! I truly appreciate your feedback. Transparency is a key component of my service at CrossCountry Mortgage, LLC. I'm thrilled to hear that you had a positive experience. Should you have any future mortgage...
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Throughout the process, Jana has been very professional, consistently keeping us updated and communicating excellently.
Reply from Owner
October 31st, 2024 03:01 PM
Thank you for your kind words, Maira. It's always rewarding to hear that our approach to communication and professionalism is appreciated. Your feedback underscores the service we strive to deliver at CrossCountry Mortgage. Looking forward...
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Throughout the process, Jana has been very professional, consistently keeping us updated and communicating excellently.
Reply from Jana Merchant at CrossCountry Mortg...
October 2nd, 2024 02:50 PM
I'm so glad to hear that you had a positive experience working with me. It's always my goal to provide excellent communication and keep my clients updated throughout the entire process. Thank you for the 5-star rating and the kind words, Mairamu....
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #299713 | Branch NMLS #1509271
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2005
Time Zone
Central Standard Time (CST)
Licenses
- 299713
Hobbies
- Gardening, decoupage, painting random things, 4x4 off roading, riding horses
- Horseback riding, decoupage, cross stitch, baking, improv, event planning, charity work
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095