Jana Merchant at CrossCountry Mortgage
Senior Loan Officer | NMLS #299713
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Jana has been very helpful, thorough and knowledgeable in all 3 experiences we have had with her. She continually kept us updated on any new information during our mortgage and/or loan financing. I would 100% recommend to anyone wanting and...
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Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:43 PM
Hi Tammy,Thank you so much for your 5-star review! I'm delighted to hear that you had a positive experience with my team and I. We work hard to ensure my clients are well-informed and well-supported during the mortgage process, so your feedback...
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Throughout the process, Jana has been very professional, consistently keeping us updated and communicating excellently.
Reply from Owner
July 22nd, 2025 12:00 AM
Thank you for your kind words, Maira. It's always rewarding to hear that our approach to communication and professionalism is appreciated. Your feedback underscores the service we strive to deliver at CrossCountry Mortgage. Looking forward...
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Jana should be your go to for all your mortgage needs! We had a tight window to get our loan approved, underwritten, and cleared to close. Jana and Cross Country were so proactive and helpful. They ensured we had every piece of the puzzle and...
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Reply from Owner
October 2nd, 2024 04:17 PM
Hello Ally, I'm thrilled to hear that you had such a positive experience with your mortgage process! It was a pleasure to help you navigate through each step and ensure that all of your questions were answered in a timely manner. I'm glad we...
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Jana is extremely communicative and proactive. She ensured there were zero hiccups allowing us to close on our home quickly. Thank you Jana!
Reply from Jana Merchant at CrossCountry Mortg...
September 30th, 2024 02:52 PM
I'm absolutely thrilled to hear your positive feedback, Ally! Your kind words are very much appreciated. It was a pleasure to ensure a smooth and speedy closing process for your home. Thank you for taking the time to share your experience and...
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Jana helped us close in 3 weeks and worked outside of business hours to ensure we were able to close on time. She's dependable, reliable and dedicated. Jana is very friendly to work with as well so she makes the entire home buying experience...
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Reply from Owner
September 30th, 2024 02:52 PM
I'm absolutely thrilled to hear about your positive experience, Mariano! I'm glad I could assist in making your home buying process less stressful and more efficient. It was truly a pleasure working with you and I'm here for any of your future...
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Jana is friendly, understanding and patient. She worked late in the weekend to ensure that we could close on a less than 3 week window, she's reliable, dependent and dedicated. I appreciate her efforts to help us secure our new home.
Reply from Jana Merchant at CrossCountry Mortg...
September 30th, 2024 02:54 PM
I'm so glad to hear that you had a positive experience, Mariano! It was an absolute pleasure to assist you and ensure that your mortgage process went as smoothly as possible. Your kind words mean a lot to me and the entire team at CrossCountry...
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This is the 3rd time we worked with Jana. She is always responsive to questions, very knowledgeable and doesn't give up until she finds a solution for your situation. Very friendly and professional. You couldn't ask for a better partner in...
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Reply from Jana Merchant
September 30th, 2024 02:54 PM
Thank you so much for your kind words, James. It's always a pleasure working with you and I'm glad I could assist in finding solutions for your situation. It's clients like you that make my role at CrossCountry Mortgage, LLC truly fulfilling....
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I had the pleasure of working with Jana during my home buying process, and I couldn’t be more satisfied. From start to finish, she was incredibly professional, knowledgeable, and attentive to my needs. Jana took the time to explain every step...
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Reply from Owner
September 30th, 2024 02:55 PM
I'm thrilled to hear such positive feedback, Sergio! It was indeed a pleasure working with you on your home buying process. I'm glad I was able to make the mortgage process understandable and less stressful for you. Your satisfaction is my...
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I had the pleasure of working with Jana during my home buying process, and I couldn’t be more satisfied. From start to finish, she was incredibly professional, knowledgeable, and attentive to my needs. Jana took the time to explain every step...
read more
Reply from Owner
July 22nd, 2025 12:00 AM
I'm thrilled to hear such positive feedback, Sergio! It was indeed a pleasure working with you on your home buying process. I'm glad I was able to make the mortgage process understandable and less stressful for you. Your satisfaction is my...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #299713 | Branch NMLS #1509271
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2005
Time Zone
Central Standard Time (CST)
Licenses
- 299713
Hobbies
- Gardening, decoupage, painting random things, 4x4 off roading, riding horses
- Horseback riding, decoupage, cross stitch, baking, improv, event planning, charity work
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095