Jana Merchant at CrossCountry Mortgage
Senior Loan Officer | NMLS #299713
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM(Open now)
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Jana is the absolute best in the business. She truly listens to her clients and makes them feel at ease throughout what is typically a very stressful process. Her communication is exceptional, she’s incredibly knowledgeable, and she goes above...
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Reply from Owner
June 12th, 2026 02:40 PM
I'm grateful for your thoughtful review, Celeste. Making the mortgage process smooth and stress-free is always my primary goal, and I'm pleased to know you felt at ease throughout. Your feedback about communication and feeling prioritized means...
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Made the buying process so easy, we used her again to refinancing! Would definitely recommend to anyone!!
Reply from Owner
June 12th, 2026 02:40 PM
Corie, I appreciate your feedback and recommendation. I'm very pleased to hear that your buying process went smoothly and that you trusted me with your refinancing as well. Helping you navigate these moments is important to me. If there's anything...
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Jana was amazing from the first time I reached out. She was responsive to texts, emails, and calls, whichever medium I needed to use to reach her. She was even kind enough to reply and let me know she was at the dentist and couldn't talk right...
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Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:40 PM
It's wonderful to hear about your positive experience, Kelly. I'm glad I could be responsive and helpful throughout the process. Keeping communication open and ensuring everything made sense for your purchase was my priority. Your realtor's...
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(Translated by Google) Jana, Annastia
Thank you
(Original)
Jana, Annastia
Thank you
Reply from Owner
September 4th, 2025 08:56 PM
Thank you for your note. If there's anything more I can do to help or if you have any questions, please feel free to reach out.
Jana, Annastia
Thank you
Reply from Owner
September 22nd, 2025 12:00 AM
Thank you for your note. If there's anything more I can do to help or if you have any questions, please feel free to reach out.
Jana was a phone call away from clarifying and running numbers to assist us in finding the optimal path to purchasing our home.
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:41 PM
Henri, thank you for your kind words and trust in my services. I am still one call away when you need me!
Jana is great and super easy to work with!
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:41 PM
Aziz, thank you so much for your kind words! I really appreciate you taking the time to share your experience. It was a pleasure working with you, and I'm so glad everything went smoothly. I hope you're happy in your new home!
I had the absolute pleasure of working with Jana as my loan officer during the purchase of my first home, and I cannot recommend her enough. Navigating such a significant milestone while managing everything from abroad felt daunting at first,...
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Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:41 PM
Thank you so much for your kind and detailed review, Camille! I'm overjoyed to hear that you found the financing process smooth and stress-free. It was a pleasure assisting you with your first home purchase, and I'm thrilled that my dedication...
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Jana is so professional and engaged with her customers. We appreciate her effort.
Reply from Jana Merchant at CrossCountry Mortg...
December 20th, 2024 03:44 PM
Thank you Jose!
Because Jana is awesome! Seriously, she made a scary seeming process go smoothly so I could buy my first home. She was very responsive, communicated well, and kept things moving along when it got dicey at the end.
Reply from Jana Merchant at CrossCountry Mortg...
November 6th, 2024 03:45 PM
Louis, thank you for the kind words. Buying a home can be scary and things can and do pop up! But it's open communication, solution oriented goals and availability I strive to offer to all of my precious clients. I truly appreciate your trust....
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #299713 | Branch NMLS #1509271
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2005
Time Zone
Central Standard Time (CST)
Licenses
- 299713
Hobbies
- Gardening, decoupage, painting random things, 4x4 off roading, riding horses
- Horseback riding, decoupage, cross stitch, baking, improv, event planning, charity work
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095