Jana Merchant at CrossCountry Mortgage
Senior Loan Officer | NMLS #299713
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
We were able to close on our home very quickly and the Team kept us updated throughout the process.
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:38 PM
Thank you for sharing your positive feedback! I am always here to help you!
Very grateful for the experience.
Reply from Jana Merchant at CrossCountry Mortg...
May 21st, 2026 02:22 PM
We are very grateful for your trust, Angel. Enjoy your new home and I'm here when you need me!
Jana really worked with us to get us the program that was best for us. She was available to answer questions and to also make me feel at ease throughout the process.
Reply from Owner
May 21st, 2026 02:22 PM
I am happy to help you, Teresa! Thank you for the review. I'm always here.
Working with Jana was such an amazing experience from start to finish. She was patient, knowledgeable, responsive, and always willing to answer every question we had throughout the process.We had actually tried to buy a home last year and weren’t...
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Reply from Jana Merchant
May 12th, 2026 03:06 PM
Cecilia, I'm really glad to hear that your experience was smooth and positive from start to finish. It's appreciated to know that my efforts helped reduce stress and provided reassurance throughout the process. I'm grateful for your trust and...
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Working with Jana was hands down the best decision I made during my home buying process. She went above and beyond in every possible way. Anytime I had a question (and I had plenty!), she responded quickly and made sure I fully understood my...
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Reply from Owner
June 12th, 2026 02:39 PM
I appreciate your kind review, Marcy. It was important to me that you felt supported and understood every step of the way. I'm pleased to know that my efforts helped make the home buying process smoother for you. If you ever have more questions...
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Absolutely amazing experience! Jana was responsive, knowledgeable, and completely on top of everything from start to finish. She made the mortgage process smooth and stress-free and always had my best interest in mind. I would recommend her...
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Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:39 PM
I'm really pleased to hear you had such a positive experience, Marcy. It was important to me to keep the process smooth and stress-free for you. Knowing that you felt supported and that I had your best interest in mind means a lot. Thank you...
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Everything was wonderful, customer service, support, communication. Jana is amazing!
Reply from Jana Merchant at CrossCountry Mortg...
June 12th, 2026 02:39 PM
I'm truly pleased to hear about your experience, Adriana. Ensuring you received excellent service and support was my main goal. Thank you for taking the time to share your feedback. I am always here for you!
As a realtor in the local Austin area, it is always a pleasure to refer my clients to Jana. Her knowledge of the market and the specialized programs she has to offer to her clients are invaluable.
Reply from Owner
June 12th, 2026 02:39 PM
It's rewarding to know that my work aligns with the expectations of local realtors like you, Kelly. I strive to provide the best possible options to clients and assist them effectively in their home-buying journey. Your trust and referrals...
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Jana is absolutely amazing. She put in an amazing effort to make sure that my husband and I were satisfied. She provided exactly what we asked for. Over and beyond measure to ensure the process was smooth and without error. Definitely recommend...
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Reply from Owner
June 12th, 2026 02:40 PM
I appreciate your generous feedback, Clarissa. I'm glad to hear that you and your husband were satisfied with the process and that everything went smoothly. Meeting your needs is my priority, and I'm thankful for your recommendation. If there's...
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Jana was incredibly helpful, always willing to answer our questions-even on weekends!! And she explained everything in such a clear, easy-to-understand way. It was our first time purchasing a house but we felt supported throughout the whole...
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Reply from Owner
June 12th, 2026 02:40 PM
I'm pleased to hear that you felt supported throughout your first home purchase, Shirley. Being available to answer your questions, even on weekends, and ensuring everything was clear and understandable is exactly what I aim for. I'm glad I...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cedar Park, TX. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #299713 | Branch NMLS #1509271
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2005
Time Zone
Central Standard Time (CST)
Licenses
- 299713
Hobbies
- Gardening, decoupage, painting random things, 4x4 off roading, riding horses
- Horseback riding, decoupage, cross stitch, baking, improv, event planning, charity work
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095