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Ian McLellan - Northpointe Bank

Name: Northpointe Bank
Address: 5303 28th St. Court SE, Grand Rapids, Michigan, 49546
Telephone: +1-616-974-8469
Rating: 4.92

Loan Officer | NMLS# 823863

Northpointe Bank

4.92

(916)

Mortgage

Mortgage Loan Officer

Contact Info

(616) 974-8469

Grand Rapids, MI

https://www.northpointe.com/home-lending/get-started/ian-mclellan/

Location & Business Hours

Business Hours

Thu

8 AM to 6:30 PM

Fri

8 AM to 6:30 PM

Sat

closed

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4.92

(916)

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Responsive, patient answering my questions, good rate

Reply from Ian McLellan

March 16th, 2026 04:26 PM

Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.

Ian was very responsive and patient answering my many questions. He made a complicated process make sense and made the whole thing relatively easy.

Ian was very communicative abd and clear through the process

Reply from Ian McLellan

March 10th, 2026 05:00 PM

Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.

Ian is great! Proactive, transparent, and available for questions as needed.

Reply from Ian McLellan

March 10th, 2026 08:52 PM

We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.

Ian took care of every detail in the process and had worked painlessly to ensure that we had a smooth experience in taking this loan. The quality of communication, professionality truely distinguished himself from the competition.

Reply from Ian McLellan

March 9th, 2026 02:58 PM

We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.

Easy and transparent process, transparent pricing without pressure or deceptive sales tactics

Reply from Ian McLellan

March 6th, 2026 04:44 PM

I really appreciate the feedback and am looking forward to working with you again.

Ian was great, responsive and helpful. At closing, we were ask to fill out forms with info regarding our trust and homeowners insurance. We had already provided copies of both and the info was already on file. There was a lot of time spent...

Reply from Ian McLellan

March 5th, 2026 01:06 PM

I really appreciate the feedback and am looking forward to working with you again.

Ian was knowledgeable and prompt. Did what he said he would do and everything was as expected/discussed. I've recommended Northpointe over a dozen times since I applied.

Reply from Ian McLellan

March 5th, 2026 01:15 PM

I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.

next time listen to the customers wishes on what they want for their refinance appraisal

Reply from Ian McLellan - Northpointe Bank

February 24th, 2026 09:18 PM

I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...

Great communication and really liked the updates we received through text.

Reply from Ian McLellan

March 2nd, 2026 05:18 PM

I really appreciate the feedback and am looking forward to working with you again.

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans

Adjustable-Rate Mortgages (ARMs)