Felix Velez, Ruoff Mortgage

Name: Ruoff Mortgage - Lorain
Address: 6155 Park Square Dr Suite 4, Lorain, Ohio, 44053
Telephone: +1-440-567-9172
Rating: 4.91

Senior Loan Officer | NMLS 297070 | Ruoff Mortgage...

Ruoff Mortgage - Lorain

4.91

(65)

Mortgage

Mortgage Loan Officer

Contact Info

(440) 567-9172

Lorain, OH

https://www.ruoff.com/felixvelez

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.91

(65)

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Experience.com

4.96

(43)

Google

4.82

(22)

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The communication and committee of my loan officer was amazing

Reply from Felix Velez

September 25th, 2024 07:11 PM

I'm really glad to hear that you found the communication and commitment impressive during your loan process, DeAndre. My main goal at Ruoff Mortgage is to ensure that our clients feel supported and informed every step of the way. I appreciate...

Personalized attention, despite our slight difficulty with the language and, above all, patience.

Comunication and knowledge

Reply from Felix Velez, Ruoff Mortgage

April 22nd, 2025 12:31 PM

Thank you for allowing me to assist you on your home purchase.

The loan officer was excellent.

Reply from Felix Velez

April 22nd, 2025 12:31 PM

Thank you for your kind words, Walter. I'm glad to hear that you had an excellent experience working with me at Ruoff Mortgage. Your satisfaction is important, and I appreciate your feedback. If you have any more questions or need further assistance,...

There were 2 things I wish had been different in this experience, the first one was uncontrollable by Ruoff which was the property taxes went up at last minute. The other was the tax certificate. I really would have liked to obtain that but...

Reply from Felix Velez, Ruoff Mortgage

July 10th, 2024 02:51 PM

Hello Monty, Firstly, thank you for taking the time to provide your feedback and for rating our service high despite some issues faced. I'm sorry to hear about the last-minute property tax increase and understand the frustration. Unfortunately,...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Specialities

FHA

FHA 203K

USDA

First Time Homebuyer Program lender

Conventional

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