Erin Merryman
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Exemplary customer service
Reply from Erin Merryman
October 9th, 2025 02:03 PM
Your feedback about the customer service is truly appreciated. Providing exemplary service is always my goal, and it's rewarding to know it made a positive impact on your experience. If there's anything else I can assist you with, please don't...
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Efficient, Responsive, and Smooth :)
Reply from Erin Merryman
September 25th, 2025 07:21 PM
Thank you for your concise and positive feedback! I'm glad you found the process efficient and responsive. It’s always my goal to ensure a smooth experience. If you ever need further assistance, feel free to get in touch.
Everyth!!!
Reply from Erin Merryman
September 3rd, 2025 01:45 PM
I appreciate your feedback and am glad to hear that things went positively for you. If you ever need assistance or have any questions in the future, please feel free to reach out.
Communications was great keeping me informed
Reply from Erin Merryman
August 13th, 2025 04:36 PM
Cecil, I'm glad to hear that you found the communication effective and that it kept you informed throughout the process. Keeping you updated is important to me, and I'm pleased it made a positive impact on your experience. If there's ever anything...
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Erin and the team were great to work with! Their communication was always cleat, helpful, and timely! We so appreciate their kindness and diligence to help us through the process and bring us to closing as quickly as possible!
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Reply from Erin Merryman
August 4th, 2025 02:08 PM
Sarah, I'm so pleased to hear that you found the communication clear, helpful, and timely. Your mention of kindness and diligence is greatly appreciated—it's always my aim to support and guide you smoothly through the process. Thank you for...
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Erin was very precise and fast in everything ahe did
Reply from Erin Merryman
August 1st, 2025 01:34 PM
Miesha, I appreciate your feedback on my precision and speed. It's important to me to ensure the process is efficient and accurate for my clients. If there are any other ways I can assist you or further support you in the future, feel free...
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Always open to communicaton and answering questions we weren't sure of.
Reply from Erin Merryman
August 1st, 2025 01:35 PM
Miguel, thank you for highlighting my commitment to open communication and answering your questions. Ensuring clarity throughout the process is a top priority for me. If you have any more questions or need further assistance in the future,...
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Erin far exceeded, our expectation and we feel fortunate to have been pointed in her direction. We wouldn't change a thing. With her guidance we closed a week early. Thank you and your team for being awesome!
Reply from Erin Merryman
August 3rd, 2025 12:46 PM
Michael, I'm genuinely grateful for your kind words and thrilled to hear that your experience exceeded your expectations. Closing a week early is a wonderful outcome, and I'm pleased that my guidance contributed to making that happen. Your...
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Seamless, easy, efficient, with a great and expereinced broker. thank you!! LOVE the APP!
Reply from Erin Merryman
July 29th, 2025 06:27 PM
Bradley, I'm thrilled to hear that you had a seamless and efficient experience. It's always my goal to make the process as smooth as possible while leveraging my experience for your benefit. I'm glad you found our app helpful too. If there's...
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Care and empathy as i went through the process .
Reply from Erin Merryman
July 24th, 2025 01:47 PM
Joseph, thank you for recognizing the care and empathy I aimed to provide during your mortgage process. It's important to me that clients feel supported every step of the way. If there's anything more I can do for you or any feedback you'd...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
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