Erin Merryman
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Erin and her office were fantastic throughout this whole process. They communicated with us very effectively, but most importantly, she was able to craft a solution for multiple scenarios for us that would have allowed us to purchase our new...
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Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm so glad to hear that you had a positive experience, Josh! Crafting a solution that best fits your needs is always my top priority and I'm delighted that you found my communication effective throughout the process. Your feedback means a...
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Erin and her team were on top of everything and were wonderful at updating through emails.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much for the five-star review, Lindsey! I'm thrilled to hear that you appreciated our communication style and prompt updates. My team and I strive to make the mortgage process as smooth as possible for our clients. Your positive...
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Erin and her team are always top notch and a pleaseure to work with. They are great at communicating, always professional, and stay up to date and knowledgeable in their industry.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm truly overjoyed to hear such positive feedback, Monica! We at Thrive Mortgage always strive to provide the best service possible while ensuring our customers are well-informed and comfortable throughout the process. It's heartening to know...
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Great experience
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm really pleased to hear that you had a great experience with us, George! It's always rewarding to know that our hard work is appreciated. Your positive feedback has made my day! Don't hesitate to reach out if there's anything more we can...
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Erin is very on top of her files and amazing with her clients and their agents! Communication was on point!
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm thrilled to hear your positive feedback, Chelsie! It was my pleasure to assist you with your mortgage needs. I always strive to keep everyone informed and up to date, so I'm glad to hear my communication style met your expectations. Don't...
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Erin represented an older couple who had not bought a house in 25 years. She was extremely patient with them and their personal needs. I have added Erin to my list of preferred lenders.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much, Susan, for your kind review. It was truly a pleasure to assist that lovely couple in their home buying process. I strive to be patient and understanding with all my clients, especially those who may be unfamiliar with the...
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Erin communicates clearly and promptly and answered all my questions thoroughly. I felt confident going through a major financial decision with her help and professionalism. I would highly recommend her to anyone!
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm truly grateful for your kind words, Lori. It was a pleasure assisting you through this major financial decision, and I'm pleased to hear that my communication and professional approach made the process easier for you. Your recommendation...
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Erin offers the best customer service I've ever had. Her communication skills are top notch.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much for the glowing review, Mark! I'm thrilled to hear that you appreciated my communication skills and customer service. We always aim to provide the best possible experience for our customers. I look forward to working with...
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Erin - It was a pleasure working with you. I don't think Aida and I would not have gotten through the process without your help and guidance. Thank you for being so patient with a couple of dinosaures. Jim and Aida Black
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you so much for the kind words, James. I'm thrilled to hear that you had a positive experience. Your patience and determination made the process a smooth one. I truly enjoyed getting to work with both you and Aida. It's wonderful clients...
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She helped answer all my questions and concerns about everything, especially being a first time home buyer.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
I'm absolutely delighted to hear that you had a positive experience, Heather! As a first time home buyer, it's normal to have questions and concerns. My aim is always to provide the clarity and support needed for you to feel confident in your...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
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