Edward Tilk, Ruoff Mortgage
Senior Loan Officer | NMLS# 153842 | Ruoff Mortgag...
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive t... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
I wish I had been kept more informed throughout the process.
Reply from Edward Tilk, Ruoff Mortgage
August 24th, 2026 05:13 PM
Ashley, thank you for taking the time to share your feedback. I'm sorry you didn't feel as informed and connected throughout the process as you expected. Every loan can have different requirements and challenges along the way, but I recognize...
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Talk about your work experience in the morning or tomorrow
All about lifestyle on common ground.
Ed and Becky were outstanding. they made the entire process, smooth and stress-free, always there when I had questions, knowledgeable, friendly, and incredibly helpful I couldn't have asked for a better experience! :)
Reply from Edward Tilk
July 20th, 2026 03:18 PM
Pamela, I appreciate your wonderful feedback! I'm happy to hear that Becky and I could make the process smooth and stress-free for you. Your kind words about our support and knowledge mean a lot to us. Thank you for sharing your experience!
Ed was great communicating what I needed to do and getting me preapprovals quickly! He is very knowledgeable! Becky was great at explaining what I needed to close and very patient when I didn't get the right things at first.
Reply from Edward Tilk
July 17th, 2026 01:16 PM
Rebecca, I'm pleased to hear that you found my communication and assistance with your preapprovals helpful. It's great to know that Becky was also able to guide you patiently through the closing process. Thank you for your kind words!
Edward Tilk, Ruoff Mortgage has received a review with 5 star rating from Dee D
Reply from Owner
July 10th, 2026 03:57 PM
Dee, thank you for the great rating! I appreciate your support.
The online portal -butler is great!!
Reply from Edward Tilk
July 10th, 2026 06:31 PM
Deanna, I'm glad you found the online portal helpful. Thank you for sharing your feedback!
Good communication , quick replies
Nothing short of amazing. Beyond impressive from start to finish.
Reply from Owner
May 11th, 2026 03:15 PM
Darnell, I'm pleased to hear that you found the experience impressive from start to finish. Your feedback is valued, and I appreciate you taking the time to share it.
The attentiveness, reassurance, and empathy shown is unmatched. The willingness to go above and beyond was truly impressive. A true master class in quality that has left a lifelong lasting impression on my family's lives that we shall remember...
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Reply from Edward Tilk
May 8th, 2026 05:01 PM
Darnell, I truly appreciate your kind words and am grateful for the opportunity to have made such a positive impact on your family's life. It's appreciated to hear that my efforts were meaningful to you and the Gordon family. Thank you for...
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Ed was great to work with. He made us feel comfortable at all times.
Reply from Edward Tilk
March 23rd, 2026 04:59 PM
I'm glad to know that you felt comfortable throughout the process, Robert. It’s important to me that my clients have a positive experience. If there's anything more you'd like to discuss or need assistance with, please don't hesitate to reach...
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About
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down Payment Assistance
FHA Loans
VA Loans
MSHDA Loans
203K Loans
Cash Out Refinance
New Construction
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Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1986
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 153842
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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