Ruoff Mortgage - NMLS 141868, Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Process was smooth and prompt.
Reply from Brittany Eckerle, Ruoff Mortgage
June 8th, 2026 11:28 PM
Theodore, I'm pleased to hear that the process was smooth and prompt for you! It was a pleasure assisting your family in this purchase. Thank you for sharing your experience with Ruoff Mortgage!
Brian did an excellent job with my refinance. Always positive and polite. I felt as though I was dealing with family.
Thank you!
Reply from Brian Huff
June 18th, 2026 04:54 PM
Larry, I'm thankful for your kind words. It's wonderful to hear that you felt like family during your refinance process. If you need any further assistance, feel free to reach out.
Nick was great. Very easy mortgage process that kept me informed and stayed on the designated timeline.
Reply from Owner
June 9th, 2026 01:27 PM
I'm glad to hear that you found the mortgage process easy and well-informed, Kenneth. Staying on schedule is important, and I'm pleased it met your expectations. If you have any further questions or need assistance, feel free to reach out to...
read more
Nick was very clear and concise regarding the mortgage process. There were no surprises and everything stayed on a designated timeline.
Reply from Nicholas Boucher
June 8th, 2026 07:06 PM
I'm happy to hear that the clarity and precision throughout the mortgage process were beneficial for you, Kenneth. It's great to know everything proceeded as planned without surprises. If there's anything else you need, feel free to reach out...
read more
Communication could've been a lot better. There were several times we weren't on the same page and some things didn't get communicated to us very well. I also had to reset my password everytime I tried to log into loan butler on my phone .
read more
Reply from Sheri Watkins, Ruoff Mortgage
June 12th, 2026 01:22 PM
Carrie, I appreciate you bringing these concerns to my attention. I'm sorry to hear about the communication issues and the trouble you faced with Loan Butler. Please reach out to me directly so I can address these matters more effectively and...
read more
I didnt like the online stuff
Laura Mullen, Ruoff Mortgage has received a review with 5 star rating from Brittany D
Reply from Owner
June 9th, 2026 04:46 PM
Thank you for the perfect rating, Brittany. I appreciate your support and am here if you need anything in the future!
Everytime I had a question it was answered quickly. The process wasn't as difficult as I thought due to Laura and Kelsey being available for my questions and keeping me informed along the way.
Reply from Laura Mullen, Ruoff Mortgage
June 8th, 2026 04:08 PM
I'm pleased to know that Kelsey and I could assist you by answering your questions promptly, Brittany. It's wonderful to hear that the process felt more manageable for you. If there's anything else I can help with, please feel free to reach...
read more
Everything was a pleasant experience.
Reply from Joel Scheer, Ruoff Mortgage
June 17th, 2026 07:25 PM
Thanks for the 5 stars Jarod. Hope you are enjoying your new home. Reach out at any point going forward, always happy to help!
We enjoyed working with Cori . his communication was prompt and clear.
Reply from Cori Drudge, Ruoff Mortgage
June 9th, 2026 11:54 AM
Paige, I'm pleased to know that you enjoyed working with me and found my communication to be prompt and clear. If there's anything else you need or any questions you have in the future, don't hesitate to reach out. Please pass along my contact...
read more
4071–4080 of 49855
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Our Branch
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us