Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Excellent customer service and kept us informed of the process. Appreciate you and the whole team.
Reply from Donnie Crane
February 9th, 2026 01:33 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ray was extremely professional and easy to work with. He was proactive. He was able to answer all of my questions regarding the specific financial tool I was applying for.
Reply from Ray Childs
February 9th, 2026 01:22 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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Northpointe Bank - Grand Rapids, MI
Northpointe Bank - Grand Rapids, MI has received a review with 5 star rating from Matt C
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Brittney Benjamin - Northpointe Bank
Britteny did an excellent job jeeping ke informed on the process
Reply from Brittney Benjamin - Northpointe Ban...
February 2nd, 2026 06:44 PM
Matthew, thank you for taking the time to share your experience. I'm glad to know that you felt well-informed throughout the process. It was important to me that all your questions were addressed every step of the way. Should you need anything...
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Overall, I thought I got a relatively good deal based on the available information. I was slightly disappointed that I didn't get a clear view of the timeline, and there were some misunderstandings. However, Brett, for his part, did his best...
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Reply from Brett Foster - Northpointe Bank
February 2nd, 2026 01:05 PM
I'm pleased to know you feel you received a good deal, Michael. I apologize for any misunderstandings regarding the timeline, and I appreciate your understanding as I worked to keep you informed. It's great to hear that my efforts to be upfront...
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Don Miller - Northpointe Bank
Don explains everything!!! I truly trust him.
Reply from Don Miller - Northpointe Bank
February 1st, 2026 08:48 PM
I appreciate your trust and the kind feedback, Colleen. It's important to me that everything is clear and understandable throughout the process. If you ever have more questions or need further assistance in the future, please feel free to reach...
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BJ was easy to work with; we talk and texted over a 2 month period and he showed me options I never thought about. He gave me good information that helped me make a better decision and move in a better direction. BJ is a solid asset to have...
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Reply from BJ Maselli
February 9th, 2026 08:50 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Jason was very responsive and helpful throughout the process. He was patient when I asked questions throughout the process as well. He also got me a fantastic interest rate that I refinanced to!
Jason was very respnsice and helpful throughout the process. He was patient when I asked questions throughout the process as well.
Reply from Jason Smith
February 9th, 2026 03:10 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
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Justin Conrad - Northpointe Bank
Using Justin for our home loan was not even a question. He has worked with my husband prior and has always done an amazing job and madeocess less stressfu
Reply from Justin Conrad - Northpointe Bank
February 9th, 2026 06:28 PM
Ty so much!! You guys are the BEST!!!!
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender