Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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Business Hours
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8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Thank you so much Jim for all the time and patience and helping us successfully and painless refinance our home. We are looking forward to partnering and working with you again in the near future when the time comes.
Reply from Jim Koops
February 9th, 2026 08:04 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Ed and the Northpointe Bank team did an exceptional job for me.
Thank you!
Ed & team hit it out of the park for me. He was easy to communicate with, trust worthy, and treated me with professionalism and respect. I would highly recommend Ed and Northpointe Bank.
Reply from Ed Napieralski
February 9th, 2026 07:54 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
The loan processor was more of an issue than Ed....asked for phone calls, never repsonded...never got a final closing statement. Ed did provide a #'s that were close, but didn't get a closing statement until we were at the closing table.
Reply from Ed Napieralski
February 9th, 2026 06:33 PM
I appreciate you sharing your experience, Rebecca. I'm sorry to hear about the communication issues with the loan processor. It's important to me that the process is as smooth as possible, and I'll ensure to address these concerns. I'm glad...
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Northpointe Bank - Grand Rapids, MI
RUN AWAY FROM THIS LOUSY EXCUSE FOR FINANCIAL INSTITUTION!! YOU HAVE BEEN WARNED SO NO EXCUSES!! Worst customer service EVER! Error after error on statements, can NEVER speak to a real person. I could go on and on. I didn't choose Northpointe...
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Reply from Owner
February 5th, 2026 02:58 PM
Thank you for letting us know about your experience, your feedback helps us improve. Could you provide your contact information to ******************************* so we can look further into this? We set a high standard for ourselves, and are...
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Ryan and Northpointe provided a competitive offer. The underwriting was pretty smooth with a ressonable anount of documents required to move forward. Ryan was very transparent in his communicatioms which helped us make an informed decision....
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Reply from Ryan Bird
February 9th, 2026 04:05 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
John Dziedzic - Northpointe Bank has received a review with 5 star rating from Mica I
Everything was smooth and easy! He made everything easy to understand. I would definitely recommend Tyler and NPB!
Reply from Tyler Jenkins - Northpointe Bank
February 2nd, 2026 03:52 PM
Mica - thank you so much! We're excited to have you and Cody as a part of the Northpointe Family!
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Northpointe Bank - Grand Rapids, MI
Northpointe Bank - Grand Rapids, MI has received a review with 5 star rating from Brandy L
Love working with Brian.
Reply from Brian McGuinness
March 1st, 2026 04:39 PM
Brandy, you amd Jeremy are the best! Thanks for working with me on your refinance - can't wait to hear how this improves the cash flow!
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender