Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM(Open now)
Sat
8 AM to 5 PM
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Reviews from Web
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Northpointe Bank - Sarasota
Matthew was very patient with me as I asked questions and when I needed clarification on the closing process and documents. This made the house buying process much easier and less stressful for me.
Closed my buyer in 9 days! Great communication and quick to respond.
Reply from Owner
October 14th, 2026 03:33 PM
Thank you, Molly! Our first transaction together set the bar high—cleared to close in just 8 days from submission! Your excellent communication and strong negotiating skills helped make it a smooth experience for our buyers. It was a pleasure...
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Great and Fast experience. Good communication. He closed the loan in 9 days
Reply from BJ Maselli
October 13th, 2026 08:49 PM
Molly,Thank you! What a great way to kick off our first transaction together—cleared to close in just 8 days from submission! I appreciate your communication and negotiating skills throughout the process. Teamwork makes the dream work! Looking...
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The interest rate was not locked, and that cost me $6000. The paperwork was invasive, and probably a risk of identity theft. It was not clear that I would be dealing with several northpointe employees, plus a title company. It was difficult...
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Reply from Brett Foster - Northpointe Bank
October 13th, 2026 07:30 PM
Thank you for sharing your feedback. We understand that the mortgage process can involve providing a lot of personal and financial information, and we take the responsibility of protecting that information seriously. These requirements are...
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Dave was a great communicator and his team worked quickly to try to get us to close on time!
We are very thankful you for. All your work and ultimately getting us approved of a loan and closing on our house. Unfortunately there were big mistakes made that almost lost us the house entirely. We also weren't made aware that you weren't...
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Reply from Mason Maurer - Northpointe Bank
October 13th, 2026 07:54 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Northpointe was able to provide the best interest rate for our loan which is why we ultimately chose them. However, Jim told us on initial conversation that he offered Homes for Heroes discount as well as told us we qualified for additional...
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Reply from Jim Koops - Northpointe Bank
October 14th, 2026 07:13 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations. Thank you for the opportunity to assist with your home lending needs.
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Northpointe Bank - Grand Rapids
Northpointe Bank - Grand Rapids has received a review with 5 star rating from Cody Z
Mason is the Best Loan officer anywhere. No ifs ands or buts. You would be silly to not use him for every single transaction you have!
this is the second time using John!
He is thoughtful, kind, very detailed and prompt!!!
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender