ALCOVA Mortgage, Roanoke, VA

Showing You The Way Home

Roanoke, VA

4.95

(32,060)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 462-5268

Roanoke, VA

https://alcova.com/

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4.95

(32,060)

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5 Star

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Russell Smith and The Dream Team at ALCOVA Mortgage has received a review with 5 star rating from Floyd C

Reply from Owner

August 24th, 2024 02:21 PM

Thank you Floyd for the five star review!

I had a fantastic experience with my loan officer! Russel was knowledgeable, responsive, and made the entire process smooth and stress-free. I couldn't have asked for better support during such an important time.

Reply from RUSSELL SMITH

August 25th, 2024 01:06 PM

Floyd, it's great to hear about your positive experience! I take pride in providing the best service and helping make the mortgage process smooth and stress-free. Your words of appreciation mean a lot. I'm glad I could assist during such an...

Our experience with Mindy was great! She was very accessible for any questions we had and really guided us through the entire process. She was also very willing to negotiate fees and interest rates and most importantly, was the single contact...

Reply from MINDY RUNION

August 27th, 2024 01:26 PM

Thank you so much, Patricia, for the wonderful review and the five-star rating. It was my pleasure to assist you throughout your mortgage process, making it as smooth as possible. I'm thrilled to know that you appreciated my accessibility and...

Team works great together. Very clear and helpful direction

Reply from RUSSELL SMITH

August 25th, 2024 01:06 PM

Thank you for your positive feedback, Brad. It's fantastic to hear that you found our Dream Team at ALCOVA Mortgage to be well-coordinated and helpful. We aim to provide clear and beneficial guidance to all our customers. Your high rating is...

Great refinance experience. Second transaction with Russell and it was a positive one again.

Reply from RUSSELL SMITH

August 25th, 2024 01:07 PM

I'm thrilled to hear that you had another positive experience with your refinance, Michael. It's always a pleasure working with you. Your feedback is greatly appreciated and I look forward to assisting you with any future mortgage needs with...

Jason is just a really swell guy. I could tell throughout the process how devoted, and skilled he is in his occupation. There was never a question unanswered, and always ended our conversations feeling more knowledgeable and informed. I told...

Reply from JASON INGLISH

August 24th, 2024 01:48 PM

Thank you so much for your kind words, Blake. I am thrilled that you felt well-informed and knowledgeable throughout the process, as that is always my goal. Your feedback means a lot to me and to our team here at ALCOVA Mortgage. I'm glad you...

Service, clarity and speed of transaction.

Reply from RUSSELL SMITH

August 25th, 2024 01:07 PM

I appreciate your feedback, Jerry! It's great to hear that you were pleased with the service, clarity, and speed of our transaction with our Dream Team at ALCOVA Mortgage. I strive to provide the best possible service and your review reaffirms...

Friendly, helpful, knowledgeable people, they treat you like family.

Reply from JASON HELMINTOLLER

August 26th, 2024 09:23 PM

Thank you for your kind words, Rebecca! It's great to hear that you felt like family at ALCOVA Mortgage and had a positive experience with us. We always strive to provide the best service and expertise to our customers. Your 5-star rating is...

Very communicative. Absolutely great to work with!

Reply from David Lindsay

June 5th, 2025 04:13 PM

I'm thrilled to hear that you had such a positive experience, Annette! Communication is key in our line of work, and I'm glad you appreciated my efforts. It was a pleasure working with you on your mortgage needs. Don't hesitate to reach out...

We are tremendously grateful to Ms. Jody. As first time home buyers, her advice was extremely helpful. She is well-informed and goes out of her way to help. She's helped make our dream come true. Keep up the great work, Ms. Jody!

Reply from JODY EMERICK

August 26th, 2024 03:47 PM

Thank you so much, Paula, for the incredible 5-star review. I'm thrilled to hear that your experience as first-time home buyers was a positive one. It's always my goal to provide the best advice and service I can and I'm so glad to know that...

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About

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way. We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

USDA Loans

Non-QM

DSCR Loans

Cash-Out Refinances

Bank Statement Loans

Our Company

Year Started

2003

Time Zone

Eastern Standard Time (EST)

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