ALCOVA Mortgage, Roanoke, VA

Showing You The Way Home

Roanoke, VA

4.95

(31,970)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 462-5268

Roanoke, VA

https://alcova.com/

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4.95

(31,970)

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5 Star

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Poor communication. No followup. Unavailable to clarify concerns. Didn't return phone calls. Made us use texting and email. Never called to answer questions. We felt that we were just a easy sale. Very sorry we used Alcova. Big mistake.

Reply from Tony Markland

July 16th, 2025 01:06 PM

Thank you for taking the time to share your feedback. We’re sad to hear that you feel this way about your experience with us. Clear, timely communication is something we take very seriously — it’s one of the reasons we’ve earned nearly 500...

This team was phenomenal! Bill, Judy, Amy & Russell were a dream to work with. Great communication and excellent service. Made the process so very easy!! Highly recommended!

Reply from Owner

October 25th, 2025 07:56 PM

Thank you Jess for the excellent and thorough review of our team's mortgage service! We are so happy for your family and are always available if you, family, or friends have other financing needs! Russell Smith

Everyone was quick to respond, communicate and go above and beyond to get us to closing! Bill, Judy, Amy, and Russell - knocked it out if the park!

Reply from Russell Smith and The Dream Team at...

July 14th, 2025 03:06 PM

I'm happy to know our team's efforts made a positive impact on your journey to closing. It's rewarding to hear that Bill, Judy, Amy, and I could provide the timely responses and commitment needed. Thank you for recognizing our work together,...

Olan was very professional and took great care to explain all of our different options to us in a multimedia format which made the information much easier to grasp and digest. He was also very accommodating of our schedules, often taking time...

Reply from Olan Carder

July 14th, 2025 04:10 PM

Thanks John! You guys were a pleasure to work with, and I wish you all the best in your new home!

her response time

Reply from Michelle Nuckols

July 13th, 2025 03:22 PM

Thank you for highlighting my response time, Jason. It's important to me that I'm available when needed, so I'm glad to hear this was a positive aspect of your experience. If there's anything else you'd like to discuss or if you have additional...

Great communication.

Reply from Brad McGehee

July 15th, 2025 06:55 PM

I'm pleased to hear that you appreciated the communication. Keeping you informed is important to me, and I'm glad it made a difference for you. Thank you for taking the time to share your feedback.

patience, attention to detail & responsiveness

Reply from Michelle Fix

July 14th, 2025 04:01 PM

Thank you, Brian, for highlighting the patience, attention to detail, and responsiveness you experienced. I'm pleased to know that these aspects made a difference in your process. Supporting you was truly rewarding, and I appreciate your feedback...

Robin is so sweet and helps explain everything

Reply from Robin Davis

May 12th, 2026 01:18 PM

Thank you for the kind words ~ Best Wishes for a bright future as a new homeowner

Chase saved our purchase when another lender almost lost the deal. Can't say enough good things about Chase and his company.

Reply from Chase Hobbs

July 17th, 2025 08:08 PM

Thank you, John, for sharing your experience. I'm really glad I could step in and assist when you needed it most. It's rewarding to hear that everything worked out well with your purchase. If you have any future mortgage needs or questions,...

Brad's Communication was amazing! I will definitely use him again and recommend to all our family and friends!

Reply from Brad Waldman

July 15th, 2025 03:10 PM

Delorita, thank you for your kind words about my communication. I'm thrilled to know you had such a positive experience. I look forward to working with you again and appreciate your recommendations to your family and friends.

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About

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way. We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

USDA Loans

Non-QM

DSCR Loans

Cash-Out Refinances

Bank Statement Loans

Our Company

Year Started

2003

Time Zone

Eastern Standard Time (EST)

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